Photoshop CC 2018: After installing the update, my wacom cintiq stopped working properly

  • 6
  • Problem
  • Updated 11 months ago
  • Acknowledged
  • (Edited)
After installing the new photoshop 2018, my wacom cintiq stopped working properly. Some of her functions simply did not work. I reinstalled photoshop 2018 and the cintiq drive and continued the problem. It only came back to normal after I went back to the previous version of photoshop 2017.
Has anyone had the same problem?
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Clarissa França

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Posted 2 years ago

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Kelsey Mitchell

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The Update allowed my pen pressure to come back, but it comes and goes as it pleases. The program spazzes not when this happens.

I'm trying to see was could probably trigger it but nothing has been consistent.
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Leo Vitalis

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Alt+Backspace problem can be fixed with Apssistant plugin. Disable Alt menu hotkey, and now Alt+Backspace will work as usual, no need to double tap. Works for Alt + Num Key to change the brush smoothing too. Also kinda fixes the rotation with Wacom touch ring. The canvas rotates, but not as smoothly, as before. Pressing Right Alt while using the touch ring enables the rotation to work normally. 
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Clarissa França

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Finally!
Thank you Adobe! This last update, the rotation has returned to normal operation! :)
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ow spam

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I've solved my problem (express key couldn't customize with PS2018) in this way:
- additionally ps2017cc install to ps2018cc via Adobe Cloud/Apps
- got the ps2017.app back, which I previously deleted, when it still worked
-switched to wacom driver settings (actual version in comb. with macOS)
- deleted the ps2018.app in the entries
- configured so express key for a test and it work's now fine
- deinstalled ps2017 via cloud deinstaller
- wacom entry of ps2017.app still there and finalized my setuo op express keys
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Hannah Nicollet, Quality Engineer

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Official Response
Hey Everyone!

I am happy to announce that this issue should be resolved in the release of Photoshop that just went live, 19.1. Please open your Creative Cloud desktop app, update Photoshop and try it out!

Thank you,
Hannah

Adobe Blog: Selections Improvements, Advanced Support for Windows High-Density Monitors and More

What's new: https://helpx.adobe.com/photoshop/using/whats-new.html
What's fixed: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Instructions for updating: https://helpx.adobe.com/creative-cloud/help/update-app.html
(Edited)
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Mateusz Piasecki Piasek

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there are still problems after the upgrade. with the windows INK enabled, the feather pressure works, but the ALT + right click does not work. When Windows INK is turned off, the feather pressure does not work, but the ALT + right button works.
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Mateusz Piasecki Piasek

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in file 
User\*nameaccount*\AppData\Roaming\Adobe Pchotoshop CC 2018\Adobe Photoshop CC 2018 Settings\
creat 
PSUserConfig.txt
in side 
# Use WinTab
UseSystemStylus 0
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DianeM

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I just installed by brand new Wacom Intuos Pro yesterday, and it was working fine until an hour ago when I updated Adobe Photoshop, so the issue is obviously not fixed. Any ideas?
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Giorgio Cisilino

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i bought one 3 days ago and returned it, it had so many intermittent issues would stop working,pen would stop ,brush size would automatically expand and contract ,would not be recognized ,uninstalled reinstalled driversused the config thin worked for 15 minutes /would not turn on,when using pen stylus with brush it would blob  out color/after 24 hrs  that was it for me a go back to using my logitech mouse,i cant believe an industry leader in the field like wacom would make garbage like this.
oh yeah tried one of their cheaper  intuos draw and will return it tomorrow  as its junk too?had a graphire and never had this issues.
Guess when technology companies get so huge they don't care about the customers,hopefully the competition will surpass Wacom with a superior product.
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Gregor Koch

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for my old wacom intuos 3 this has been working for me:

Add a .txt in the Photoshop files

Wacom tablets : add a .txt file containing only “UseSystemStylus 0” (without the quotes) and name it “PSUserConfig”. Then place it in the following folder :

  • For Windows : C:\Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\Adobe Photoshop CC 2015 Settings (Or select your Photoshop Version if it’s an other one)
  • For Mac : Users/[user name]/Library/Preferences/Adobe Photoshop CC 2015 Settings
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Giorgio Cisilino

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thank you, but i did add the config  as described and worked ok  fine for intuos pro table but after half an hour tablet stopped working ,tried everything all over again nope its been returned ,new products should not have these issues.Everyone blames windows or mac but the real issue in the end is wacom.
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Hannah Nicollet, Quality Engineer

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Hi Giorgio,

I realize this post is from earlier this year, but did you find a solution to get your Wacom functioning with Photoshop again? The trouble with most of these is that it may be a driver issue or we aren't seeing the behavior here. Would you be interested in doing a screen share with an engineer to troubleshoot your issue? 

Thanks,
Hannah
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Rachel Weaver

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Soooo... bringing this post back up. Did this ever get fixed? I've only just today had reason in my line of work to open photoshop and attempt to sketch something up, only to find that this issue seems to be persisting months later in version 19.1.6 with an intuos pro small. Is there an actual fix coming for this...?