Photoshop: I am receiving "Welcome" emails although I am already a member

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  • Updated 2 years ago
  • (Edited)
I just received a "Welcome" email from Adobe. I have been a subscriber since 2013 and have changed or added nothing. Their chat representative could not tell me why. He said it probably related to a product update. I checked and haven't had one in months. Another example of incompetent Adobe marketing.
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Sam David

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  • Frustrated and pissed off.

Posted 2 years ago

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Joel Weisbrod

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As it seems that you feel Adobe (rather than Adpbe) is incompetent I suggest you use software products from another vendor. No one is forcing you to use Adobe (not Adpbe) products so why hang around using software from a company you feel is incompetent. I am sure very few of us will be sad to see you go.

Yes, Adobe (not Adpbe) makes mistakes and is not perfect (I guess you make mistakes too - Adpbe). Remember what they say about people in glass houses.
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Sam David

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Joel: Yes, a typo happened. I was frustrated and it was late. Just like you, I had a knee jerk reaction. You hadn't just spent an hour with an Adobe rep who could not answer a simple question. Adobe's products are extremely valuable and useful. My message was deliberately limited: it is their marketing -- which includes customer relations -- that I thought incompetent. From what I have read over the years both here and on Adobe forums, I suspect Adobe would be very sad to see those of us who are occasionally critical leave. There are a lot of us. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Sam, I'll send you an email. Can you please forward me the email in question so I can look into the source and why you may have received it?
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Cristen Gillespie

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>Their chat representative could not tell me why.>

Possibly they randomly send out a small batch of these at a time, so they don't trigger spamming in servers by sending out thousands, and just got around to you. . . ?

I avoid any phone "help," but I've gotten the "Welcome" emails before, as well as notifications to register my software, mostly some time after I've reinstalled software after completely uninstalling. I don't know that it's so much "incompetence" as automation. I always figured it was triggered by software intended to spot when something new happens to someone's account. It's never bothered me, even though I've been a customer since PageMaker 5 and maybe they should have some kind of master of who is a customer and doesn't need welcoming anymore.

OTOH, I have plenty of friends who get emails from Adobe (as a valued customer, we'd like you to participate in this  survey. . . ), and I've gotten maybe one of those in all these years. Since that's also apparently triggered by automation (or I'm not deemed valuable enough), I doubt anyone could answer why I don't get the opportunity to win something by taking a survey.
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Sam David

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Thanks for the thoughtful reply. I did get an email this morning (via Photoshop Family) from an Adobe guy who asked for the emails to be forwarded to him. That is the type of response for which I hoped and we may soon know whether your thoughts are confirmed.
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Cristen Gillespie

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They have the connections to know what's going on. OTOH, we do have more fun guessing. <g>
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Sam David

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It is quite clear they can get into our computers, then why can't they fix failed downloads automatically without our having to be on the phone for hours? Don't tell me they are concerned about our security. As you note, they know what's going on.