I have downloaded the Photoshop that I bought into My Account more than once. It tells me that it will update in 30 minutes. But then it is gone. I waited on the phone for 2 hours after the message said it would be 8 to 11 minutes, so I went to lunch. The line was dead when I got back. Is there a bug in the program itself so it won't upload into my account. I bought this product several months ago. I don't have a bunch of time to screw around trying to make it work.