adobe text vanish and all the windows layouts became white

Photoshop CC 14.4.1

operating system 10.9.2

windows became with the conner white and after all the information disappears..i can not see any text and i am forced to closed the photoshop and loose all my work

can this be fixed has i feel that i should be paid to be testing adobe photoshop , rather than paying for a service that just doesnt work

also why like in other brands their isn't a dedicated email address or site where eyou can just email directly ?

i pay for a service..it should behave like one

luis monteiro

21 Posts
0 Reply Likes
frustrated and disappointed

Posted 5 years ago

5 years ago

David, Official Rep

2800 Posts
390 Reply Likes

Hi Luis,

Are you running Apple's Dictation application? There is a no problem with that app which it sounds like you are describing.

If not, I can do a screenshare with you to get to the bottom of this. Just ping me back here.

Thanks,
David

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5 years ago

luis monteiro

21 Posts
0 Reply Likes

hello david

My dictation is off

i have experience this problem several times

is like a bug

i have a mac pro

NVIDIA Quadro K5000 3583
48 GB 1333 MHz DDR3 ECC
Processor 2 x 2.4 GHz 6-Core Intel Xeon

but when i have a few images open it happens

it happen yesterday and today

the top abr the one where i have all the info towards the tool

i can not see anything

press the apple command to close photoshop and after a white window shows and just because ei know where eis save i can save the image or just click ok...but i have to close down all the job that are files between 3-4 g and open again

can you inform me how to do screenshare ,also this doenst always happen just once a day ...that is a huge pain

thanks

Luis