adobe text vanish and all the windows layouts became white

  • 1
  • Problem
  • Updated 5 years ago
Photoshop CC 14.4.1

operating system 10.9.2

windows became with the conner white and after all the information disappears..i can not see any text and i am forced to closed the photoshop and loose all my work

can this be fixed has i feel that i should be paid to be testing adobe photoshop , rather than paying for a service that just doesnt work

also why like in other brands their isn't a dedicated email address or site where eyou can just email directly ?

i pay for a service..it should behave like one
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luis monteiro

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  • frustrated and disappointed

Posted 5 years ago

  • 1
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David, Official Rep

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Hi Luis,

Are you running Apple's Dictation application? There is a no problem with that app which it sounds like you are describing.

If not, I can do a screenshare with you to get to the bottom of this. Just ping me back here.

Thanks,
David
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luis monteiro

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hello david

My dictation is off

i have experience this problem several times

is like a bug

i have a mac pro

NVIDIA Quadro K5000 3583
48 GB 1333 MHz DDR3 ECC
Processor 2 x 2.4 GHz 6-Core Intel Xeon

but when i have a few images open it happens

it happen yesterday and today

the top abr the one where i have all the info towards the tool

i can not see anything

press the apple command to close photoshop and after a white window shows and just because ei know where eis save i can save the image or just click ok...but i have to close down all the job that are files between 3-4 g and open again

can you inform me how to do screenshare ,also this doenst always happen just once a day ...that is a huge pain

thanks

Luis
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Chris Cox

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It sounds like you haven't installed the WhiteWindowsWorkaround plugin to work around the unfixed bugs in MacOS 10.9.
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David, Official Rep

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Howdy Luis,

I'll follow up via email.

Thanks,
David
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luis monteiro

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Have replayed now

best

luis