Revel: How can I verify that my subscription is active and that my photos won't be lost?

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  • Question
  • Updated 6 years ago
  • Answered
  • (Edited)
When I view my Adobe Revel photos, I see a message that my complimentary subscription has ended. I also got an email to this effect. I purchased a monthly subscription weeks ago via iTunes. How can I verify that my subscription is active and that my photos won't be lost?
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MS

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Posted 7 years ago

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Peter Baust, Official Rep

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Hi Melissa. We've had a few people whose subscriptions have somehow not been recognized by our system. Can you please contact me via email at pbaust@adobe.com and I will work with you to address this? The main thing I will need is your Adobe ID (email address, not password).

Thanks,
Peter
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Charlie D, Official Rep

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Hi Melissa, and anyone searching for info about Revel not confirming a purchased subscription though iTunes shows you are subscribed to Revel.

Apple appears to have made changes in their Store mechanism that resolves the subscription issue. New users should no longer be affected. However, if you find yourself encountering this issue or are still impacted by it, we have a rescue button in a new version of Revel released just today. You can now find Revel 1.2 via iTunes, and it includes a button in app settings called Restore Purchase. This will correct one's subscription registration with iTunes as long as you remain actively subscribed to Revel. (You will not be charged any amount additional to your regular subscription by tapping the Restore Purchase button.)

Please post here if you have any questions.