Revel app on Ipad air crashes when trying to add photo. Reinstalling and hard reset ipad does not help.

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  • Updated 5 years ago
  • (Edited)
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Erwin

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Posted 5 years ago

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Photo of Erwin

Erwin

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Dear,
Thanks for reacting to my issue posted on Twitter.

Last weekend I was unable to add photos to Adobe revel on my Ipad Air, using the last IOS. Whenever the 'add' was tapped and going to my photoalbum, the appcrashed.

Strangely, the problem only occured when using the 'add' function without directly putting it into an album. Uploading by adding photos directly to an album worked flawlessly.

I did every possible thing such as a hard reset of the Ipad and reinstalling the app. It wasn't a memory problem either. I cleared the cache completely, and checked my Ipad which still had about 40 % free memory.

The next day, the issue seemed to have disappeared when using another network (not as fast as the one used during the weekend).
This evening I tried again on the same network as last weekend, and there was no issue anymore.

Most strange, thus. One of these incidental issues which are hard to pinpoint.
Anyhow, thanks for reacting. I will keep you posted should it happen again. I adore Adobe Revel.
Cheers, from Belgium,
Erwin

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