Premiere Elements has the worst support via Adobe. (muvipix can help you though) Adobe people 'help' alot with anything Photoshop but expect your questions about Premiere Elements to languish unanswered except by friendly outsiders. Adobe's obvious ploy is to lead you to the Pro version which, looks like, has decent support. But I'm so disappointed with my Elements experience, just flat don't trust them anymore ..afraid they'll leave me hanging on basic questions like i was speaking a foreign language. Even their chat and phone support is manned by inexperienced 'off the street' types who ask you, "what do you mean by render" .. yes ..that ignorant. SCARY !!