Premiere Elements: PRE 10 Disc Menu Bug

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  • Updated 6 years ago
  • (Edited)
I have purchased through Adobe this program and installed it app. a week ago. On the whole I am happy with how it performs on my custom assembled Intel i52500K; 8 gigs ram and Windows 7 64 bit and Radeon 4650 1 gig graphics card. I had experimented with a trial of 9 which came with Photoshop 9 purchased in the summer and found a problem customizing a disc menu template which I learned in an Adobe Forum was a known issue. When ordering 10 I was assured that this problem was fixed in 10.

When experimenting last week I discovered that while one could customize a disc menu with certain templates, there is a bug in the disc menu editing and output process which affects every instance and every template. While the menu appears OK in the editor, the output form is reduced in height without aspect ratio constraint, resulting in distorted images and black bands top and bottom on the tv screen. This is confirmed as well in the disc menu preview player.

I spent considerable time on the phone last week with computer connection under case # 182740635. The issue was not acknowledged as a bug until after the case was closed and I called again Friday afternoon when the representative told me that he sent a link to make a bug report. Having not yet received an email I searched for this link myself. So that you can tie this in to your database, I leave my profile below:

Bob Pflug
mrpflug@gmail.com
phone: 613 679 1347
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Bob Pflug

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Posted 7 years ago

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Richard Brown

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I have the (exact?) same problem with Premiere Elements 9. When I use a jpg with square pixels as a background in one of the Wedding Disc Menus, it looks okay in the editor but if I preview the video, the aspect ratio initially jumps from what it should be to vertically squished, and the rendered video also has a squished background image.
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Bob Pflug

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I have been in touch with an Adobe support engineer over the past week and he is working on a solution. In the meantime I experimented with full AVCHD (1080i) shot with my Lumix FZ100 and I don't seem to have any problem but I still have much to try and to learn in PE10 particularly with project settings and output resolutions. Keep in mind I'm working with PE10 64 bit. The other day I tried 55.5 min. of 1080i with no editing or menus and burned it to a 4.7 disc. It would not play on an old disc player but played great HD in my Panasonic Bluray. I found that it burned in Bluray format but if burning to folder was selected it would output to old format and much reduced quality. I believe that is PE10's big feature that if you have a Bluray Burner you can burn up to an hour of good HD on a 4.7 disc. For now I suggest you grab a frame from your video (probably 16/9) and put it in Word or some program where you can stretch it vertically a bit and use it for your menu background.
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Satish Ramakrishnan, Employee

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Sorry for the delay. Could you let me know the following:
1. The resolution of the video you are trying to burn? You mentioned 1080i. Is it 1440x1080 or 1920x1080? To check this, look at the properties in the right click menu.
2. Are you burning it to AVCHD on DVD disk? Or DV standard/widescreen on DVD disk?

Regards,
Satish
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Bob Pflug

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This is becoming a bit confusing as I have been in contact with: VIPUL VAIBHAV
TECHNICAL SUPPORT ENGINEER
DIGITAL VIDEO
Adobe - Center of Excellence
He has been working on the problem which as far as I can tell exists only when 720p media is used. As I intend to use only 1080i in future, it is no longer a problem for me. I sent him this yesterday: I've been working a lot on this program and have learned very much. The main thing is that I don't have a problem if I shoot in 1080i and carry right through in that format. The menus are perfect and I can burn 4.7 discs in AVCHD or standard DVD. I completed a small project 13 min. long with 3 chapter menus, transitions, crawling and vertical titles and some still images. I burned 4.7 discs in AVCHD which played on our Bluray Player and standard DVD discs which played on an older player. I can now say for sure that I'm glad to have ended up with APE 10.

Within the last two days I figured out a great deal on disc output by actual trial. While I do have a pack of Bluray discs, I have not used one at this point as I found that I can burn close to an hour of AVCHD on a 4.7 disc and play it in excellent HD on my Panasonic Bluray player and TV. That is based on a trial with no editing such as the addition of titles, menus, narration, transitions and background music. Please correct me if I am wrong to assume that such would would reduce the time that a disc would hold at the same quality. For playing on an older player a standard DVD can be burned by selecting "disc".

At no time did I ever try anything but 16/9 whether in 720p where I found a menu problem or 1080i which I will be staying with and found no bug.
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Richard Brown

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I was trying to burn DVD content to file using a 480x720 MP4 source that was converted from hi-def (I'm a newbie when it comes to all the formats so I hope I don't get any of this wrong).

The original source was hi-def that a relative filmed on a Flip camera. I received the data as a DVR-MS file but Premiere won't read it--why??? To use the video content, the best and only conversion I've been able to do is to standard def.

I've tried menu pictures from both unrelated jpg's and from video screen captures and all look vertically squished (people are shorter than normal).
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Satish Ramakrishnan, Employee

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To Bob:
The videos you are using are definitely 1440x1080. I say this because the menu are designed for videos of that resolution. For all other resolutions there is a resize that needs to be done and that is the reason the quality reduces (drastically). This is an issue we are aware of and will look into for the future versions.

To Richard:
The video resolution 720x480 is NTSC standard. For this resolution, we have DVD templates that exactly match the resolution. When you said 480x720, I hope you meant 480 is the height and 720 the width. If that is the case, you should not see the issues you mentioned if you do the following:
1. Create a new project and ensure that the settings are NTSC DV Standard
2. Import one of the videos that you mentioned
3. Drag it to the timeline
4. Go to Disk menu and select any template
5. Apply it and go to Share->Disk->DVD (DVD or Folder in the dropdown)
6. Burn to disk or folder and verify
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Bob Pflug

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I don't understand you. Are you talking about Prem. 9 or 10? I created a 3 image composite showing my Panasonic Lumix FZ100 setting: AVCHD FSH 1920 x 1080i; the page in Windows shoing the MTS file as AVCHD 1920 x 1080i and another shot of the APE 10 project presttings showing Full AVCHD 1920 x 1080i. After all that this site wouldn't accept a 150KB JPG. Bad show.

Did I not do everything correctly? My results seem excellent but I'm fairly new to HD.

It just struck me that you are referring to menu creator. In the video I made I used a frame capture from the project and on playing the menu again I see the reduced quality. I also opened the project again and tried using a video background and while the screen was full and there was no aspect distortion, it appeared in the preview that a resulting disc would have the menu background in lower quality than the rest of the video,

Are you not going to sent an update? GM usually puts on the missing wheel so the customer doesn't have to drive on three until he buys next year's model. Pirate copies of software can be had free and the best way for Vendors to fight piracy is to fix basic issues like this rather than fleecing the customer in the next version upgrade.