Adobe photoshop-related products? - Akamai netsession installed and wanting network access through the firewall...

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  • Updated 7 years ago
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Tons of people have had this Akamai netsession thing installed all of a sudden recently (today) - some say Adobe Flash or CS5 update installed it. It's wanting network access through the firewall - is its installation connected to an Adobe product? - Its installation occurred while I was having dinner (i.e. computer had been idle for a long time).

I apologize if this is off-topic, but its causing a great deal of alarm, and some folks are pointing finger at Adobe...
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Rob Cole

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Here's what I got back.

"Akamai NetSession client (a.k.a. Akamai DLM3 - Download Manager) is not currently used for download of products from the Creative Suite family. In the past, it was offered for installation as a part of the flow for downloading CS4 and CS5 trials. Note: Users would have to click [OK] to download and install the Akamai NetSession client so it wasn't a silent install.

The behavior the person describes could mean that the Akamai DLM is trying to update itself - and isn't a behavior triggered by Adobe or any other company/site using Akamai's agent.

The Akamai NetSession Interface is used by many well-respected companies to deliver software and video on-demand more securely than can be accomplished by downloading them over the web with a normal browser (see for more information).

The software has been vetted by most Antivirus vendors we work with. However, when firewall applications or security software alert user requesting to allow NetSession to run, user should allow the access. This should not be misunderstood with flagging software as malicious.

Akamai provides a FAQ at with instructions on how to uninstall the client both for Windows and Mac."