Elements 12: Problem with serial number redemption code process

  • 5
  • Problem
  • Updated 3 years ago
  • (Edited)
Just bought adobe photoshop elements 12 & adobe premiere elements 12 at best buy yesterday. Inside the box was a 24 character "redemption code". When I enter it at https://redeem.licenses.adobe.com/get... I get "The code you entered is invalid. Please try again.". Spare me the o vs 0 crap. Uppercase and lowercase ! I'm not dyslexic.
The booklet also states. If you bought the product from best buy use the redemption code on the back of the box ((19 characters) same code is on the receipt ) and go to adobe.com/go/learn_findserialnumber_en . Takes you back to the page that ask for a 24 character code.
No numbers under the sticker,no number on the disc sleeve .
An there have been no emails with numbers or links .
Is there a secret best buy page ?
Photo of Delbert E. Cripe

Delbert E. Cripe

  • 1 Post
  • 0 Reply Likes

Posted 4 years ago

  • 5
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13635 Posts
  • 1546 Reply Likes
Official Response
Redemption Code Help/FAQ: http://helpx.adobe.com/x-productkb/gl...

If you still need help, use the chat option here to work directly with customer care: https://helpx.adobe.com/contact.html?...