Elements 11: Reporting duplicates for files that aren't

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  • Updated 6 years ago
  • (Edited)
Elements 11 import reports 2,000 duplicates of my 16,000 files.
Went to look and they we're not duplicates.

Elements 11 fails to import photos from iPhoto if the pictures were taken with a VX-9700 LG Electronics phone. If I export them and re-import into iPhoto then Elements can properly import from iPhoto. I saved a library with one photo in it so adobe can duplicate the but and fix their Elements import. So please someone in Adobe send me and email address that I can email the one picture database to.
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Kay Fisher

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Posted 6 years ago

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Kay Fisher

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Adobe chat person says the duplicate failure is because of duplicate file names.
Perhaps - I have a lot of files called "Scan1.jpg"
I suppose I could export all my photos with unique names but there is information imbedded in many of the file names that I would like to retain and later be able to search on.
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Kay Fisher

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info: You are now chatting with 'William'
William: Hello. Welcome to Adobe Technical Support.
William: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
William: I understand that you wish to report bugs. Am I correct?
Kay: Yes
William: Thank you for confirmation.
William: Kay, you can report bugs at ( http://feedback.photoshop.com/photosh... ).
Kay: That is community-powered.
Kay: I want to report bugs to Adobe - ever heard of them?
William: It is monitored by Adobe personnel as well as the user community and look on to the issue.
William: However, you can report bugs at ( https://www.adobe.com/cfusion/mmform/... ).
Kay: Tried that - web site doesn't work - that is the first but I wish to report
William: In that case, you can report the bugs at the first link that I gave you above.
Kay: I will but - can you be any help?
William: Sure.
Kay: OK - Elements 11 detects duplicate pictures on import that are not duplicates.
William: Okay
William: May I know if you're trying to import images from Camera?
Kay: No from files placed in a directory by exporting them from Aperture. So it is just a directory filled with 16,000 photos.
Kay: Adobe says 2,000 are duplicates - they are not.
William: Could you please check if name of the images are exactly same?
Kay: They might be but if they are then they were in separate sub directories.
William: If name of the images are exactly same whether the images are located in separate directories on the hard drive and you import those images to a common catalog of Photoshop Elements Organizer, it will show you the duplicate error or message.
Kay: OK - so that is a bug - can you report it and maybe someday Adobe can fix it.
Kay: After all - most pictures scanned will come up as scan1.jpg
William: It is not a bug. If you copy images from different location of the hard drive with the same name of the file to a particular directory or folder, you will get the same duplicate or file already exists error or message.
Kay: OK - try this bug
Kay: Import from iPhoto fails on any photos taken with a VX-9700 LG Electronics Phone
Kay: If I export the photos from iPhoto and then re-import them back into iPhoto then Elements can successfully import them.
Kay: In other words it has a fatal error on the jpg but by creating a new jpg from iPhoto the Elements can handle it.
William: Kay, please be informed that IPhoto is an application and when you try to open images by navigating to IPhoto, you gets error because Photoshop Elements doesn't support app file.
William: You need to navigate to the My Pictures folder instead of IPhoto application.
Kay: I have saved a iPhoto database with one photo it so that you can duplicate the bug.
Kay: No - listen.
Kay: I am in Elements 11 and I try to import the iPhoto library.
Kay: It fails on the VX-9700 photos.
William: You are trying to open IPhoto application Library.
William: Let me explain you in the same way.
William: Organizer holds images and acts like a Library.
William: If you open IPhoto and try to open Organizer from IPhoto, it will not import or open it because it is an application.
Kay: I do not open iPhoto.
Kay: I only open Elements 11
Kay: In elements 11 you can (and I do) import from iPhoto
William: I'm just explaining you how program works.
Kay: It attempts to import the entire iPhoto library.
Kay: This works fine for my 16,000 photos if I remove the 24 photos taken with a VX-9700
Kay: One of the features of Elements 11 is that it can import the iPhoto library.
Kay: Do you agree with that?
William: Could you please walk me through the steps you are performing?
Kay: Step 1 run Elements Organizer
Kay: Step 2 File/Get Photos and Videos/From iPhoto...
Kay: Step 2 Click OK with you see the pop up window that says Elements Organizer would not attempt to import photos and videos from the default folder
Kay: Sorry - that was step 3
Kay: Step 4 Wait 2 or 3 hours for Elements to fail on the 12,000 photo
Kay: Step 5 remove the photo that failed and start over at step 1
Kay: After you do this 6 or 7 times (many hours) you discover that it is always failing on photos that were taken with a VX-9700 LG Electronics phone.
Kay: Step 6 remove all the photos from iPhoto that were taken with that phone
Kay: Start again at step one and everything works
William: Okay
William: May I know the extension of the images that were taken with a VX-9700 LG Electronics phone?
Kay: jpg
William: Okay
William: Can you try to import the failed image from other location to Organizer and check if that works?
Kay: Maybe
Kay: I'll try now - just a sec
William: Sure.
Kay: OK - that fails to.
Kay: The pop-up says "Import Failed" from elements organizer.
Kay: So now I have a jpg that is 412KB that Elements can not import.
Kay: iPhoto, Aperture, preview, all have no problem with the file.
William: Okay
Kay: I can email you the photo
William: Create a new catalog by clicking on File > Manage Catalog
William: Click New.
William: Give a name as TEST
William: Click OK
William: After that try to import that particular file from other location(not from IPhoto Library) to Organizer and check if that works
Kay: OK - just tried that
Kay: Same error
Kay: There are really two bugs here.
Kay: One - Elements should be able to import these jpg files.
Kay: Two when importing the entire iPhoto library it should not give up just because on one file that it can't import.
Kay: After the Import Failed pop up if you click OK
Kay: Then it says:
William: It is happening with particular files. Images contains information that gets corrupted and it makes programs to unreadable.
William: However, if you wish, you can report it as bug at ( http://feedback.photoshop.com/photosh... ).
Kay: Nothing was imported. The file(s) or folder(s) selected to import did not contain any supported file types, or the files are already in this Catalog.
Kay: Course we know this is wrong about the files already in the catalog since this was a new empty catalog.
Kay: Well that was the first but I tried to report.
Kay: The feedback web site doesn't work - Hello!
Kay: Gotta go now.
info: Your chat transcript will be sent to kaypatfisher@gmail.com at the end of your chat.
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Kay Fisher

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Here is a sample jpg that works fine in everything - Even Elements editor but the Organizer cannot import it.