Photoshop: Gaussian Blur Smart Filter corrupts layers and files.

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  • Updated 7 years ago
  • (Edited)
When I was editing some photos in Adobe Photoshop CS 5.5, I went to use the gaussian blur filter on a layer, and immediately several layers corrupted, including the layer masks. Then when I closed all open windows, any window that was open when the error occured, became corrupt, even though they were fine when I closed them. This is a huge problem as the gaussian blur filter is used rather often. I found a topic about this in the Adobe forums and no solution has been presented. I have no third party plugins installed and the only other software running was Word, Acrobat, and Indesign CS5. Please look into this issue!! This is the second time this has happened this week.
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Laura Jurek

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Posted 7 years ago

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Laura Jurek

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Here is the topic from the adobe forums that no solution has been found yet. This is a cross-platform issue, so it is not my specific mac or set-up.

http://forums.adobe.com/message/3416451
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Brett N, Official Rep

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According to the forum post, this issue is being looked at quite extensively. There are two engineers who are desperately trying to get someone to reproduce the problem for them, or give them instructions on how to reproduce it themselves. If you can reproduce the issue with any consistency, you should show it Chris Cox or Jeanne Rubbo. We need to know a cause before we can provide a fix, and we must see it in action to find a cause. There is a list of items to collect from those computers that experience this behavior:

-Your system info (Help > System Info)
-List of applications you have running when the problem occurs.
-Specific information on when the problem occurs (for example, one user was seeing the problem as soon as the Gaussian Blur dialog popped up).
-Screenshot(s) of your Activity Monitor right after you run into the problem
-Sample process of Photoshop (In Activity Monitor, click on the Photoshop item in the list, then click on Sample Process at the top of the window)
-Screenshot of your History panel (~30 steps or so) right after you run into the problem