Adobe Photoshop CS6 freezes at splash page

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  • Problem
  • Updated 6 years ago
  • Solved
CS6 freezes at splash page where it states it is scanning for plug-ins. Some research has indicated this could be because of obsolete plug-ins. Have deleted all plug-ins from plug-ins folder. Uninstalled using Adobe program to uninstall and re-installed trial. Still freezing at splash page. Updated MAC OS three times. Last two times no problem. Please help. Running IMAC 27" 2.93 Ghz i7, 4 GB of Ram;
ATI Radeon HD 5750

Problem started occurring on Sept 7, 2012. Prior to that, no problems
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Pedro Alicea

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Posted 6 years ago

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Pedro Alicea

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After 10 minutes, while posting to this forum, the following messages have come up:

Could not load the MMXcore Routines module because it does not work with this version of Photoshop.

Could not load the Multiprocessor Support module because it does not work with this version of photoshop.

And then it opened. Seems really weird. Also, prior when I said that I updated MAC OS three times, I meant to say the last two times no updates were available.
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Pedro Alicea

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Solved problem by pointing plug-ins from root directory to plug-ins directory in CS6 folder. Don't know why it was pointing to Root directory. Would explain long load time

This is closed.
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Chris Cox

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You shouldn't have "pointed" the plugins at anything.

It sounds like you mistakenly pointed the additional plugins preference to an older version of Photoshop and encountered problems with obsolete plugins.
If you pointed it at a higher level directory - then it would take a very long time to scan that directory for plugins.
Most likely, you should turn that preference off (it is not normally necessary).
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Pedro Alicea

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Interesting. So, when one uninstalls and reinstalls the program, it saves the previous settings. Because that is all I did when I encountered the problem the first time. Thanks for the information.
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Chris Cox

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Yes, uninstalling and reinstalling don't touch your preferences at all.