Adobe Photoshop CC has stopped working

  • 4
  • Problem
  • Updated 2 years ago
I have been using photoshop cc for several months I tried using the lighting effects filter it starts to load then the error adobe photoshop cc has stopped working and closes the program. I restarted the computer same result. All of the other filters seem to be working just fine
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ron krutsch

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  • frustrated

Posted 5 years ago

  • 4
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Have you installed all the updates for Photoshop CC?

Have you updated your video card driver from the GPU maker's website?
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sue morn

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Same thing happened to me and yes I did all that and it still doesn't work.
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Chatman

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Same thing happened to me.
I use Athentec Perfectly Clear 1.7.2.2 as plugin for Photoshop 2014 CC. Every time I use this plugin, I get the message ”Adobe Photoshop CC 2014 has stopped working.....”
CS6 version worked ok with this plugin.
Any solution?
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Chris Cox

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  • 730 Reply Likes
Have you contacted the makers of that plugin to see if they have an update to fix the bugs in the plugin?
Photo of Eric Nolin

Eric Nolin

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Just installed the complete suite CC 2014 on my brand new computer. The driver for my Nvidia K6000 is the most recent one. I have nothing else on my computer than Resolve 11 and Adobe CC 2014 ( Premiere,Bridge,AE,Photoshop 64bit and SpeedGrade ).

Whatever software i will start from Adobe, it will crash ( Premiere CC 2014 has stoppped working ) with no more details. No way to see what was loading when it crashed.
I thought it could be a problem with the K6000 driver, but i'll just suppose that a card at that price is , i hope, reliable.

Can somebody help? It's a new installation with all drivers up to date, i don't understand.

Thanks

Eric Nolin
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Roger, Try this: Go to Preferences > General... uncheck "Show Messages" then restart Photoshop

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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Roger Isabell

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Hi and thanks! Here's the system info.
Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64Number of Launches: 0
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2400 MHz
Built-in memory: 8127 MB
Free memory: 2560 MB
Memory available to Photoshop: 7019 MB
Memory used by Photoshop: 70 %
History Thumbnails: Enabled.
Touch Bar: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1200, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="3.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=768
glgpu[0].GLName="NVIDIA Quadro FX 1800"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="8.15.11.9038"
glgpu[0].GLRectTextureSize=8192
glgpu[0].GLRenderer="Quadro FX 1800/PCI/SSE2"
glgpu[0].GLRendererID=1592
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20090714000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[60]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
License Type: Subscription
Serial number: 94070905336501476874
GUIDBucket:
  bucket: 169
  test: ReduceUXFriction
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
Temporary file path: C:\Users\ROGER~1.ISA\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 463.8G, 17.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2016/11/04-01:10:53   79.578171   79.578171
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.578171   79.578171
   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824
   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2016/11/04-01:10:53   79.578171   79.578171
   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2   
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000
   ARE.dll   ARE 2016/11/04-01:10:53   79.578171   79.578171
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2016/11/04-01:10:53   79.578171   79.578171
   BIBUtils.dll   BIBUtils 2016/11/04-01:10:53   79.578171   79.578171
   boost_date_time.dll   photoshopdva   10.0.0   
   boost_signals.dll   photoshopdva   10.0.0   
   boost_system.dll   photoshopdva   10.0.0   
   boost_threads.dll   photoshopdva   10.0.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2016/11/04-01:10:53   79.578171   79.578171
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   10.0.0   
   dvacore.dll   photoshopdva   10.0.0   
   dvamarshal.dll   photoshopdva   10.0.0   
   dvamediatypes.dll   photoshopdva   10.0.0   
   dvametadata.dll   photoshopdva   10.0.0   
   dvametadataapi.dll   photoshopdva   10.0.0   
   dvametadataui.dll   photoshopdva   10.0.0   
   dvaplayer.dll   photoshopdva   10.0.0   
   dvatransport.dll   photoshopdva   10.0.0   
   dvaui.dll   photoshopdva   10.0.0   
   dvaunittesting.dll   photoshopdva   10.0.0   
   dynamiclink.dll   photoshopdva   10.0.0   
   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.1   
   JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   LogSession.dll   LogSession   7.4.1.60.45263   
   mediacoreif.dll   photoshopdva   10.0.0   
   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2017   18.0.1   
   Plugin.dll   Adobe Photoshop CC 2017   18.0.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67   
   PSArt.dll   Adobe Photoshop CC 2017   18.0.1   
   PSViews.dll   Adobe Photoshop CC 2017   18.0.1   
   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872
   SVGRE.dll   SVGRE   79.578171   79.578171
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”
   Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”
   BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 9.8 - from the file “Camera Raw.8bi”
   Camera Raw Filter 9.8 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
   Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
   Chrome 18.0.1 - from the file “Filter Gallery.8bf”
   Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”
   Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
   Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”
   CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”
   Craquelure 18.0.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”
   Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 18.0.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 18.0.1 - from the file “Dicom.8bi”
   Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
   Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”
   Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”
   Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
   Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”
   Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 18.0.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”
   Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Fresco 18.0.1 - from the file “Filter Gallery.8bf”
   Glass 18.0.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Grain 18.0.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”
   HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”
   IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”
   Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Lens Blur 18.0.1 - from the file “Lens Blur.8bf”
   Lens Correction 18.0.1 - from the file “Lens Correction.8bf”
   Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 18.0.1 - from the file “Liquify.8bf”
   Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
   Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”
   Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”
   Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”
   Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”
   Note Paper 18.0.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”
   Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”
   OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”
   Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”
   Patchwork 18.0.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”
   PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”
   Photocopy 18.0.1 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 14.0 - from the file “PSDX.8bi”
   Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
   Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”
   Plaster 18.0.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”
   PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”
   Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”
   PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”
   Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
   Reticulation 18.0.1 - from the file “Filter Gallery.8bf”
   Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”
   Save for Web 18.0.1 - from the file “Save for Web.8be”
   ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”
   Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”
   Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”
   Spaces 18.0.1 - from the file “Spaces.8li”
   Spatter 18.0.1 - from the file “Filter Gallery.8bf”
   Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 18.0.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”
   Stamp 18.0.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”
   Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 18.0.1 - from the file “Filter Gallery.8bf”
   Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”
   U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Underpainting 18.0.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”
   Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Water Paper 18.0.1 - from the file “Filter Gallery.8bf”
   Watercolor 18.0.1 - from the file “Filter Gallery.8bf”
   Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”
   Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”
   ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   Recent Files  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   New Document  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”
   PixelSquid  0.7.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.pixelsquid.heroplayer\index.html”
   Start  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE
Photo of Roger Isabell

Roger Isabell

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By the way, "Show Messages" is grayed out in my preferences and is already unchecked. This is very frustrating. I've already spent two of the last 4 hours dealing with this. This is a "daily" occurrence. The error message comes up sometimes when I select "Print" other times when I "save" and it always changes the name of the file to "recovered" overwriting part of the crucial file naming.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13920 Posts
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I notice your graphics driver looks out of date: glgpu[0].GLDriverDate="20090714000000.000000-000"

Have you tried updating your driver?
Photo of Roger Isabell

Roger Isabell

  • 4 Posts
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Thanks for that. I updated the drivers and, although I'm not holding my breath, this is the first morning where I haven't had a Photoshop crash.

Thanks! I'll keep you updated. 
Photo of Lucas Laudy

Lucas Laudy

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I see a lot of similar people having the same problem (on different forums) but unfortunately I don;t see the solution in plain and simple words.
Photo of Chris Cox

Chris Cox

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There are many different causes - without seeing the crash report details, we can't know why your system is crashing.

But the number one cause of crashes on Windows is out of date video card drivers (update from the GPU maker's website to pick up bug fixes). The second most common cause is bugs in third party plugins (update the plugins).
Photo of James Wong

James Wong

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I have similar problems and has tried the above "CORRECT ANSWER" but still no go!
Can anyone know how to fix this?

Desktop PC - Intel i7 - 4790 cpu/ 36 gb available for HDD/ NVIDIA GeForce GTX 750/ Windows 7 Home Premium

Creative Cloud - Ps CC (2014) / Lr CC (2015) / Br CC/ Ai CS6 all most updated

1) open any video files with different format on Ps CC 2014
resulting "dynamiclinkmediaserver.exe has stopped working"

2) start Br CC resulting "dynamiclinkmediaserver.exe has stopped working"

Both 1) & 2) have the same crash report as follows:

Faulting application name: dynamiclinkmediaserver.exe
version: 7.0.1.0
time stamp: 53560bed
Faulting module name: ImageRenderer.dll
version: 8.0.0.0
time stamp: 535606d8
Exception code: c000001d
Fault offset: 00000000001f61e2
os version: 6.1.7600.2.0.0.768.3
region setting code: 3076

3) start Lr CC (2015) resulting "Adobe Photoshop Lightroom has stopped working"

crash report as follows:

Faulting application name: lightroom.exe
version: 6.0.1.0
time stamp: 5523190c
Faulting module name: libcef.dll
version: 3.1750.1805.0
time stamp: 53eb9d68
Exception code: c000001d
Fault offset: 00000000020f5fa3
os version: 6.1.7600.2.0.0.768.3
region setting code: 3076
Photo of Chris Cox

Chris Cox

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The Dynamic Link issues appear to be related to a bad codec on your system causing problems for the media server code.

The LightRoom crash should be posted in a new topic, so the LightRoom team can investigate.
Photo of James Wong

James Wong

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Then how to fix the issue of that bad video codec?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
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Start with the suggestions in https://forums.adobe.com/message/6305614
Photo of James Wong

James Wong

  • 4 Posts
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I've already tried the old.adobe folder but still does not work. Pls give clear answer!