Photoshop: 14.2.1 update failed using Adobe CC updater

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Every time I get an announcement that a CC update is available, running the update from Adobe CC results in "Update failed" It gets to 50% and then fails repeatedly. Somebody suggested removing the updater file under programs. That worked once, but not this time. There is no reason why the CC should not update itself without user intervention, deletion of files, or other attempts to solve a problem that shouldn't be there in the first place. Please respond ASAP as updates simply cannot be performed reliably. Othere have reported this same problem.
Photo of Laurence Gilbert

Laurence Gilbert

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 2
Photo of Ashutosh Nigam

Ashutosh Nigam, Quality Lead

  • 20 Posts
  • 2 Reply Likes
Official Response
Please follow steps as mentioned here:

http://helpx.adobe.com/creative-cloud/kb/csxs-infrastructure-fails-u44m1p7.html

 

This would resolve your issue. Do let me know in case any
difficulties.

 

Regards,

Ashutosh