Lightroom: 3.4 update mechanism fails to check for update

  • 4
  • Problem
  • Updated 8 years ago
  • Solved
  • (Edited)
Starting this morning Adobe Lightroom 3.4 fail to check for update when I hit Check for Update in the software. It used to work fine until this morning. What go wrong? Can someone tell me how can I get it back to work?

I'm sure my Internet connection work fine (as I'm writing now)

The error dialog read:

The version check was unsuccessful.
This is probably a result of one of the following.

• Your internet connection is not currently available.
• The server containing the version data is not available at this time.

Check your internet connection and/or try again later

Fix please and get it back to work!!!
Photo of Sanchai Thiewprasertkul

Sanchai Thiewprasertkul

  • 5 Posts
  • 1 Reply Like
  • frustrated

Posted 8 years ago

  • 4
Photo of Sanchai Thiewprasertkul

Sanchai Thiewprasertkul

  • 5 Posts
  • 1 Reply Like
It's a Mac version!!! running on Intel mac OSX 10.6.7
Photo of Sanchai Thiewprasertkul

Sanchai Thiewprasertkul

  • 5 Posts
  • 1 Reply Like
Adobe Lightroom 3.4 cannot check for update starting today
When I click Check for Update in Adobe Lightroom 3.4 the following dialog pop up:

The version check was unsuccessful.
This is probably a result of one of the following.

• Your internet connection is not currently available.
• The server containing the version data is not available at this time.

Check your internet connection and/or try again later.

I'm sure that my Internet connection is fine (I'm writing to you now) and it work fine until this morning

Fix please and what go wrong

This reply was created from a merged topic originally titled
Adobe Lightroom 3.4 fail to check for pdate starting today!!!!.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15632 Posts
  • 2367 Reply Likes
Here's on Knowledge Base document on this issue:

Update not available | Lightroom 3

The update mechanism has been temporarily turned off until we can address this issue:

Potential JPEG Bug in Lightroom 3.4 and Camera Raw 6.4

It will be reenabled once the 3.4.1 update is available next week.
Photo of Sanchai Thiewprasertkul

Sanchai Thiewprasertkul

  • 5 Posts
  • 1 Reply Like
Thank for information. Will check back and if you have any update, please let me know

Cheers!
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15630 Posts
  • 2367 Reply Likes
Will do. Thanks Sanchai.
Photo of Roy Ivankoe

Roy Ivankoe

  • 1 Post
  • 0 Reply Likes
any updates on this?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15630 Posts
  • 2367 Reply Likes
Yes. It was intentionally disabled until we have a 3.4.1 update to address this issue:

http://blogs.adobe.com/lightroomjourn...
Photo of Pete Marshall

Pete Marshall

  • 3 Posts
  • 0 Reply Likes
Update in LR reports that internet connection is not available or the server data is not available.
And why has the bug report form been removed and everything sent here? Is this site actually monitored by support?

This reply was created from a merged topic originally titled
Lightroom: Update in LR failing to connect to server..
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15621 Posts
  • 2365 Reply Likes
Why:

Welcome to the Photoshop Family Feedback Site - Getting Started & FAQ

Yes. It's monitored by both support and the product development teams.
Photo of Pete Marshall

Pete Marshall

  • 3 Posts
  • 0 Reply Likes
and what is happening to the existing community support sites?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15621 Posts
  • 2365 Reply Likes
The post I linked to above answers that question:

"There are no plans at this time to replace the current user to user forums except for the forums covering Feature Requests. As of May 17th, 2011, the feature request forums on the user to user forums have been archived and a message has been posted directing users to submit their requests here on this feedback site."
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15632 Posts
  • 2367 Reply Likes
Official Response
The update is now live for Lightroom. Choose Help>Updates... to get the 3.4.1 update.

Thanks for everyone's patience.