adobe in India no help to me for four months now!!

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  • Question
  • Updated 5 years ago
I have had a continued problem with CS6 not opening from LR4...after 14 hours on the phone support with Adobe...this got fixed, but not Bridge will not open...still...so at Adobe's insistence, "not their problem" I have been playing ping pong with Apple and then back to Adobe...Apple fixed the problem Adobe wanted fixed and assured me Bridge will work ..well now after 18 hours of phone support between Apple and Adobe...still Bridge will not open in CS6 ..."states not detected..." need to upload Bridge...sure..ok..it has been three times...funny thing now...Bridge does open from Launch pad...so it is installed on computer...no communication between bridge and cs6.,,this has been going on for three solid months...I wanted to upgrade to the the 9.99 per month (I paid for CS6) but Adobe states that it will continue to be a problem...it expires 12 1 for everyone, but will it continue to 12 31 like originally for purchasers as me? I am not sure it will be fixed even by then...this is frustration beyond what is humanly possible...nothing is working to fix this issue....any suggestions and can someone please assure me I can get the cloud still for 9.99 a month??? geez
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Joanne Buchman

  • 9 Posts
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Posted 5 years ago

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Joanne Buchman

  • 9 Posts
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Thanks no help from this site either