Photoshop: Adobe Help function and Support Center do not work in DUTCH

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Dear Sir, Madam,

I bought a Master Collection CS5 in English.
I recently upgrade (1 or 2 months ago) via the Adobe Store and bought the Master Collection CS. 5.5 in DUTCH (DVD’s in a box)! The Photoshop Help function in the English version works well! But the Adobe Help function, as well as the Support Center does not work in DUTCH (only in Photoshop!! - not in Illustrator or Indesign,....) The Help Function in DUTCH is very important to me, because DUTCH is my first language. There will appear a pop-up window with a message that I need to reinstall, but it works absolutely not! I did this already several times and it still works not. I can always send You a Pintscreen from the POP-up message and email it to you. You can also contact me via my email: Thank you to want to help. Greetings from John Willems.
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John Willems

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  • frustrated

Posted 7 years ago

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David, Official Rep

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Official Response
Howdy John,

The problem you're encountering is a known bug in Photoshop CS5.1's Dutch Help. Luckily, however, there is a solution! 8-)

1. Exit both the Adobe Community Help application (if it is open)
and Photoshop CS5.1.
2. Go to
3. Save the file that appears in your browser (File > Save Page As) to
the appropriate directory for your operating system:
* Windows XP/Vista/Win7 32 bit
C:/Program Files/Common Files/Adobe/HelpCfg/nl_NL/
* Windows XP/Vista/Win7 64 bit
64-bit Photoshop: C:/Program Files/Common Files/Adobe/HelpCfg/nl_NL/
32-bit Photoshop: C:/Program Files (x86)/Common Files/Adobe/HelpCfg/nl_NL/
* Mac OS
/Library/Application Support/Adobe/HelpCfg/nl_NL/
Note: Saving the file replaces an existing file. Click OK if prompted to
replace the existing file.
4. Relaunch Photoshop CS5.1.
5. Relaunch Help from Photoshop.

This should resolve the problem,