Photoshop Elements: I am unable cancel my order

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I am unable to reach customer service and need to cancel my order
Photo of Nancy nelson

Nancy nelson

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 114 Reply Likes
Do you have an order number?
Photo of Nancy nelson

Nancy nelson

  • 3 Posts
  • 0 Reply Likes
Yes, are you with Adobe? Please cancel this order, I decided to purchase from another site.

Order number: AD001100557EDU

Products ordered:

Qty Product
1 Adobe Photoshop Elements 10 & Adobe Premiere Elements 10 Student and Teacher Edition (Mac,English)

Total purchase amount: US $119.00
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 114 Reply Likes
I looked up your order and a cancellation request had already been processed.
Photo of Brett N

Brett N, Official Rep

  • 2258 Posts
  • 114 Reply Likes
Please verify whether payment was processed, and if it was, whether it was refunded. This may take a few (business) days. Check back in here next week please.
Photo of Nancy nelson

Nancy nelson

  • 3 Posts
  • 0 Reply Likes
As far as I can tell I finally got through and got it cancelled.
Photo of Lewis Maxwell

Lewis Maxwell

  • 1 Post
  • 0 Reply Likes
I need to cancel my order? I have had this for 13 months and now the are taking £21.91 per month on my order 800-6687IE can you please help?