Adobe Flash player installed but still can't access online tools

  • 2
  • Question
  • Updated 6 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Removing service category

I already have Adobe Flash player on my PC but still can't get to online tools. What's up ?
Photo of Russell Jordan

Russell Jordan

  • 1 Post
  • 0 Reply Likes

Posted 6 years ago

  • 2
Photo of Charlie D

Charlie D, Official Rep

  • 813 Posts
  • 84 Reply Likes
Do you mean the Photoshop Express online tools, like the online Organizer at ?

Do you have the current Flash player installed? Have you tried clearing your web browser and Flash cache? Does another browser work OK?

First, clear your browser's temporary internet files (aka "cache:).

Go here to download and install the latest Flash plugin: (the Mcafee Security Scan app that's offered is optional).

After updating Flash, go to this page, and after finding in the list, delete it. Or "Delete all sites," if you like. Do not worry, this info gets rebuilt easily. Here's the page you want:
Photo of Richard Timms

Richard Timms

  • 1 Post
  • 0 Reply Likes
how can you put adobe photo shop on here but not something we need bad such as flash player???

This conversation is no longer open for comments or replies.