Photoshop CC: MacBookPro froze up after launch

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  • Updated 6 years ago
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I rented Photoshop CC to use on my MAC Book Pro. Received this msg when I launched Photoshop, "3D features require a minimum of 512 MB of vRAM". I was unable to get out of the msg and my screen froze up. In my naivety I then selected "OK" which disabled ALL of my files on my desktop, finder and applications such as IPhoto, etc. Fortunately my data was backed up on an external hard drive. I spent four hours at the Apple Store. Apple had to scrub my computer, install an updated operating system in order to operate my computer again. Afterwards I purchased 4 GB of RAM memory only to encounter the same message from Adobe Photoshop CC upon launching the program again. Instead of hitting, "OK" I force quit my computer. Unbelievable! Why isn't there an option to back out of the message and program? Why isn't there a statement indicating the negative side effects to one's operating system if one's computer doesn't have 512 MB of vRAM? I never thought Adobe products were user friendly. A real flaw on the part of your engineers.
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Carolyn Cerminara

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  • pissed and frustrated with the lack of insight and intuitive problem solving from Adobe's engineers.

Posted 6 years ago

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PECourtejoie, Champion

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Hello, It is the first time I heard of this. One of my computer has less than 512Mbs of Vram, and clicking OK does nothing bad to the computer, I can use Photoshop and the rest of the programs. Could it have been a coincidence?
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Chris Cox

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The message just warns you that the 3D Features won't be available -- it doesn't stop the app from launching. And adding DRAM to your computer won't necessarily change the amount of available VRAM (part of the graphics / GPU system). There is no option to back out because it is not a fatal warning - it is just telling you that while the rest of Photoshop will work, your system cannot run the 3D features because it lacks the minimum requirements for VRAM.

And if your computer froze up, that means that you have hardware or low level driver problems -- applications can't do that. The most common cause we've seen is defective RAM, followed by bad motherboards, sometimes bad drivers or GPU chips, and bad power supplies.