Elements: Downloaded The Wrong Product

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
I just bought an upgrade from Elements 10 to Elements 11 Editor. The download process was not clear. and all I got was a download to Premier Elements 11 which is not what I ordered. How can I change my order or otherwise get my updgradwupgrade for the Elements 11 editor I ordered. I do not want Premier Elements
Photo of Bill Delaney

Bill Delaney

  • 1 Post
  • 0 Reply Likes
  • NOT happy!

Posted 6 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14645 Posts
  • 1949 Reply Likes
Hi Bill,

It's unclear to me what happened. Did you accidentally purchase Premiere Elements 11 when you meant to purchase Premiere Elements.

We'll follow up with you directly.