Elements: Downloaded The Wrong Product

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  • Problem
  • Updated 7 years ago
  • (Edited)
I just bought an upgrade from Elements 10 to Elements 11 Editor. The download process was not clear. and all I got was a download to Premier Elements 11 which is not what I ordered. How can I change my order or otherwise get my updgradwupgrade for the Elements 11 editor I ordered. I do not want Premier Elements
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Bill Delaney

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  • NOT happy!

Posted 7 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Bill,

It's unclear to me what happened. Did you accidentally purchase Premiere Elements 11 when you meant to purchase Premiere Elements.

We'll follow up with you directly.