my upgrade from photoshop CS3 to CS6 is not working. I spent $399.00 for your product which is essential for my photography. why is there no phone number available to speak with a customer service representative? the chat customer service feature disconnects if I type a requested serial number reply that lasted 45 seconds? what is going on you guys? your product is extremely expensive... your customer service should be five stars? this is my second day trying to install a product that I paid way to much for..... what???