Photoshop: Application freezes with NVIDIA GeForce 9600 GT

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  • Updated 7 years ago
  • (Edited)
Well, Adobe Support by phone was unhelpful in assisting me with a problem I was encountering on a workstation in our company. Basically, after installing Adobe CS5.5 Design Premium and updating to all the latest software within the suite, Photoshop would freeze anytime any picture or project was opened. After going through countless troubleshooting steps on the phone and following article CPSID_82252, I decided to try a different video card. Now, the card I had installed was a Nvidia Geforce 9600 GT which Adobe claims is supported for Adobe CS5.5. But clearly this information is incorrect as a simple change in video card to an ATI card fixed the problem. And, yes, the NVIDIA card was updated to the most recent driver and all my software was up to date. The machine more than met the specifications Adobe lists for CS5.5 Design Premium. So, I just hope that Adobe will be more diligent in their video card testing in the future to prevent small problems like these from turning into long, drawn-out ordeals that waste valuable time. And for other people experiencing this problem, I hope this helps as well. Bottom Line: Nvidia Geforce 9600 GT doesn't work properly with CS5.5 Design Premium.
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Eric Hamilton

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Windows or Macintosh? Photoshop freezes or crashes? (Do you get a crash report?)
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Chris Cox

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Generally this means that you need to update your video card driver software (from the GPU maker, not Microsoft). The GPU makers update their drivers every few weeks, and they do sometimes introduce new bugs. Also, some of the driver bugs can be CPU or configuration specific (64 bit only, AMD only, etc.). If you are having problems after updating drivers, you need to contact the GPU maker so they can get more information and isolate the cause of the problem in the driver code.
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Eric Hamilton

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Perhaps, I didn't make it clear or posted in the wrong thread. Basically, I had a problem of Photoshop CS5.1 freezing up on my system that had the NVIDIA GeForce 9600 GT installed on it. It had this issue with original drivers that came with the card and also with the most up-to-date drivers. And it was the most up-to-date drivers from the GPU manufacturer.

Long story short, in all cases with any drivers installed the NVIDIA GeForce 9600 GT would not work with Adobe CS5.5. However, I fixed the problem by removing the 9600 and replacing it with an ATI X600 Series Video Card. So, either NVIDIA or Adobe fudged on their testing because this card is supposed to be supported for Adobe CS5.5.

Anyways, this problem is resolved. I just wanted to warn other users that the NVIDIA GeForce 9600 GT seems to be an unsupported card with Adobe CS5.5...so if you have problems and have that card, I suggest replacing the video card with something different.
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Chris Cox

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Adobe did not "fudge" on testing. The drivers for that card worked when we tested it, and continue to work for most users. You may have a bad install of the drivers, or a bad card.

But if Adobe says it's supported, then it was pretty extensively tested by Adobe and the GPU maker.
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Brett N, Official Rep

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It's entirely possible that the card itself was the issue, that it was physically defective.