Bridge CC: Crash with specific photo when attempting to save Camera Raw adjustments.

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  • Problem
  • Updated 4 years ago
  • (Edited)
For some reason, some specific jpg photos cause Adobe Bridge CC to crash once attempting to save any camera raw settings. These jpg photos are clean with no changes after being dumped from the camera. Other photos from the same dump seem to have no problems. After attempting to save Camera Raw settings, I get a dialog stating: Adobe Bridge CC has stopped working - "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

My Environment -
- Windows 7 Ultimate Service Pack 1
- Adobe Bridge CC v6.0.1.6 x64
- Camera Raw 8.1

To Reproduce:
1. Right click photo in Bridge and using context menu, select Open in Camera Raw... menu item.

2 In Camera Raw, either adjust some setting like exposure or click on "Spot Removal" and make a change.

3. Click the [Done] button.

Results: Windows displays dialog indicating the program has stopped working and does a log dump.

I am attaching the photo that has been causing the crashes hoping you guys can reproduce it.

Thanks, Keith

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Keith Sternberg

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Posted 5 years ago

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Paulo Silva

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I have the same exact problem... Any solutions?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you also on Windows? Have you tried updating to Camera Raw 8.3? I can't repro off hand with 8.3
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Paulo Silva

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I'm on Windows 8.1 actually. But i have the same problem with Bridge CS6 (v. 5.0.2.4). This also happens in a whole different pc, with Windows 7 SP1, and with both 32 and 64 bit versions...
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Paulo Silva

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It happened with the previous version, but yes, I have Camera Raw 8.3 and it still happens.
I do believe it is a Camera Raw problem, and not so mutch a Bridge issue... But maybe they're related to each other, don't know.
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Michelle Qi, Employee

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Hi Paulo, thanks for your quick responses! Tried ACR8.3 on Win7 64bit - I can't reproduce the crash. Is it possible to email me at mqi@adobe.com so we can work offline to figure this out? Thank you.
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Paulo Silva

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Hi Michelle. I sent you an e-mail about two weeks ago, explaining in detal the issue. I'll be waiting for your response. Thank you.
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Michelle Qi, Employee

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I am sorry Paulo - I don't have your email in my inbox. How about resend it again (i will watch my spam box this time). Sorry for the trouble. -Michelle
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Paulo Silva

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No problem. E-mail resent.