Bridge CS6: Problem with Long Delay to Process Use Input and Mouse Clicks

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  • Updated 4 years ago
  • (Edited)
I'm pretty sure I know what Bridge is doing in regards to cache and thumbnails. I have no beef with the building of cache and delays here. What is a complete show stopper for me however is this: After a clean build of my cache of 30K photos and videos, Bridge CS6 will work quite well for a few days. Then after a few files are move around, deleted, and folders are created, the program becomes sporadically latent in responding to my commands. I'm talking about things like changing the sort order. Click it and 10 seconds later the popup menu shows up. Once I've waited around for this, and set the sort order, there are no more delays on that action. I can normally do 3 or four things with no delay, then another one. 8-10 seconds waiting for Bridge to recognize I've clicked something. There is no Bridge CPU activity occuring on my Windows 7, HP Quad-Core with 24Gb of RAM during these delays. I've been searching for the answer to this for a long time and lost weeks of time experimenting. I've tried distributed cache and central cache. The latter seems to be the only one that is close to working properly. I believe there are bugs in the distributed mode, because there are continual thumbnail extraction actions in that mode. I've tried small record size cache and large (You know the famous unmarked slider), nothing matters. I don't believe that I saw this behavior with CS4 or CS5, but I'm dealing with 24Mp images now. In fact the problem really seemed to start on the day that I got my Nikon D600 even though I didn't update any software for a week or so. I must be able to get it this work! WHAT IS THIS APP DOING THAT PREVENTS IT FROM PROCESSING MY MOUSE COMMANDS? I have no other issues on this computer with any app.
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Jim T

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Posted 6 years ago

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Bob Brennan

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I have the same Issue: Bridge CS6 Unresponsive.

2 second lag after clicking on any menu item.
4-8 second lag after right clicking on any image.
3 second lag while selecting images with arrow keys.
2 second lag selecting multiple images

My system is high performance:
. 12 Core 3.3Ghz Xeon Processors
. 24GB RAM
. Primary drive is 8 SSDs in a RAID0 configuration
. Dual nVidia Quadro FX5400
. OS: Win7 x64

CS5 and CS5.5 were very “snappy” in responsiveness on this system. CS6 Bridge works fine on my laptop, perfectly responsive.

Once Camera RAW or Photoshop are open, no issue working in these tools, so, the issue is bridge.

Here’s my debugging steps which have not worked to fix the issue:
1. Installed the latest camera RAW plug in from Nikon. Nikon D800 RAW .NEF files work in windows explorer and in CS5.5.
2. Installed all windows updates
3. Installed the lastest nvidia FX5800 card drivers
4. Uninstalled all Adobe products (reader, media player, etc.)
5. Uninstalled all plugs ins (HDR, noise, etc.)
6. Checked there are no fonts on the system (no TTF files)
7. Uninstalled Office 2013 to make sure there were no system font issues.
8. Uninstalled all Nikon software except the RAW plug in.
9. Deleted C:\Program Files\Adobe and C:\Program Files (x86)\Adobe
10. Searched for any Adobe reference in c:\Users\\ (example AppData), and deleted it.
11. Cleaned the registry of any reference to Adobe or any dll related to Adobe or an Adobe plug in.
12. Rebooted multiple times.
13. Re-installed CS6 Master Collection.
a. At this point it did not recognize my raw photos (.NEF from a Nikon D800).
14. Installed all Adobe Updates.
a. The updates fixed the camera raw issue
b. Ran FontTest.jsx – all fonts passed, none failed.
15. Tried Preferences:
a. Advanced -> Use Software Rendering : CPU utilization went up, but, no impact on the lag
b. Startup Scripts : Disabled all but Photoshop CS6
c. Increased Cache Size, Compacted Cache, Purged Cache, Did different cache structures.

bob
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Jim T

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Bob,

Thanks for the detailed reply. That is a very drastic approach to solving the problem with Bridge. I hope it stays away, but the problem we are experiencing seems to sort of "come and go". I'm not currently having the issue, but I don't know what I did to fix it. Reboots don't seem to have any direct effect on it.

Actually, what may have fixed it was moving a couple of lengthy videos out of a camera import folder that seemed to initiate the problem. Bridge would surely not be trying to build a cache of every frame in a HD video file (hopefully), but I suspect something. The fact that the CPU is doing nothing during these delays is one of the more mind boggling bugs I've ever encountered.

It is a mystery.

Jim
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Bob Brennan

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Jim,
I got it to respond again by upgrading the OS to Win8 x64, and doing and install on a system with nothing else.
I think the problem was that I hit the 'arrow' key on the top of my photos and it tried to show all 20,000+ of them, and, then slowed down after that. Strange.
bob
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tim glowik

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I have that problem since the last few months - with windows 8.1 64 Bit, Quadcore Intel, Nvidia Grafic-Card and 16 GB of RAM - just in Bridge, nowhere else. Uninstalling / reinstalling, updates, etc. doesnt help ...
If I restart windows it seems to be a bit quicker for the first 1-2 hours, then i have big time lags as soon as i scroll threw the files (mostly *.cr2 - Canon Raw Files) - it shows me "Bridge is not responding for about 10-15 Seconds...

Is there a solution for that problem? Don't want to reboot my system every 2 hours.... ;)

I am already thinking of switching to an other software, already tried some out and they seem to work fine and without any lags, but it would need some time to get used to it ... I would like to avoid that...

Here’s my debugging steps which also have not worked to fix the issue:
1. Installed the latest camera RAW Update
2. Installed all windows updates
3. Installed the lastest nvidia card drivers
4. Uninstalled + reinstalled all Adobe products (Bridge, Raw, Photoshop, etc.)
5. Deleted C:\Program Files\Adobe and C:\Program Files (x86)\Adobe
10. Searched for any Adobe reference in c:\Users\\ (example AppData), and deleted it.
11. Rebooted multiple times.
14. Installed all Adobe Updates.
15. Tried Preferences:
a. Advanced -> Use Software Rendering : CPU utilization went up, but, no impact on the lag
b. Startup Scripts : Disabled all
c. Increased Cache Size, Compacted Cache, Purged Cache, Did different cache structures.

Thanks for help!