Adobe Bridge CC quits when opening Inspector panel

  • 1
  • Problem
  • Updated 4 years ago
When I open the InspectorPanel to get informations on Assets managed by AEM
Bridge quits everytime (running on a Mac running Mavericks 10.9.2)
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Jean Michel Le Goff

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Posted 4 years ago

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Chris Cox

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Do you get a crash report dialog? What does the crash report say?
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Jean Michel Le Goff

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I'm sorry, but I'm away from my computer just right now, but the only error message I get, is a dialog from MacOS asking me enter so e details prior sending the report to Apple.
I can try to save this dialog an send it to you if you want.

Let me know if I can fInd some error logs in some hidden location...

Jean-Michel
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Chris Cox

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I either need that, or the email address you used when sending the report to Adobe (we don't get the reports sent to Apple).
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Jean Michel Le Goff

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Hi Chris,

I collect the informations of the Error dialog box in a text file, how can I send it to you ?
JM
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Jean Michel Le Goff

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HI Chris,

I've collected the error information given by the Suystem in a text file, how can I send it to you?
JM
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Chris Cox

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email to ccox at adobe dot com.
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Chris Cox

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The cause appears to be a missing icon resource - and Bridge crashes when it tries to load a resource that should be present.
Our best guess is that this is caused by an updater failing partway through the installation. Uninstalling and reinstalling should solve it.
But we've also added code to the next version of Bridge to prevent crashes when icons are missing (you'll just get blank spots where they should have drawn).