Photoshop: Adobe Application Manager fail under Mac OS 10.7 Lion

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
The Adobe Application Manager included with Photoshop CS5 Extended does not load when 'updates' is selected from the help menu on my new Mac using Mac OS 10.7 Lion. The icon in the Dock bounces continuously, but the App never opens. The AdobePhotoshop12-4-mul-AdobeUpdate.dmg containing the AdobePatchInstaller will not install because it invokes the Adobe Application Manager.

I can't try to solve my problem by installing updates because the Adobe Application Manager checks, downloads and installs the updates. When I try to install the update manually, the manual update still invokes the Adobe Application Manager.

I need a workaround or a true manual patch or an Adobe fix.
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Vernon Pardue

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  • Disappointed and Frustrated

Posted 7 years ago

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Nitin Bansal

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Hi Vernon,

It seems that there is some issue with Adobe Application Manager (AAM) on the system. Can you try installing the latest version of AAM from http://www.adobe.com/support/download... and see if that resolves the issue?

Thanks, Nitin
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ANDREY RUDENKO

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I have downloaded the latest version of AAM and tried to launch the installer, but without some success... It doesn't even start!
Could someone help?
Vernon, Nitin, have you resolved this problem? Thank you in advance for your answers!
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Vernon Pardue

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I ended up resolving this problem before I received an answer. I completely uninstalled PS CS5, reinstalled PS CS5 and then downloaded the newest version of Application Manager and installed it. Then I started up PS CS5. I had previously activated and registered PS CS5 as normal, but I don't remember it taking as long the second time.

I don't know why this worked for me and not you, unless installing the new version of AAM before starting PS CS5 had something to do with it.

I used Adobe's uninstaller in the PS CS5 folder to do my uninstall. I was concerned that it might remove software needed my my version of Adobe Acrobat 8, but evidently not, because both work as of my last attempt.

I hope this helps!
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ANDREY RUDENKO

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Thank you for your prompt reply but I can't even start CS5.5 installer....
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ANDREY RUDENKO

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Maybe someone else have some ideas? Thank you!
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ANDREY RUDENKO

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I have resolved this problem by accomplishment of this procedure:

1) Download and reinstall Java for Lion from here http://support.apple.com/kb/DL1421
2) Reboot your Mac in single user mode (Command-S while it restarts)
3) Made "Repair Disk Permissions" in Disk Utility
4) Re-download Adobe Application Manager from here http://www.adobe.com/support/download...
5) Reinstall Adobe Application Manager
6) Reboot your Mac

Now everything is fine with AAM.
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John Lascurettes

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I attempted these steps and still cannot get the update to the Adobe Application Manager to install. It acts as if something is launching, but nothing ever shows up in my doc, and no windows ever show up. I'm baffled.
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Maury Schaefer

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Cannot download Photoshop6 or reinstall Photoshop6 on Lion
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Chris Cox

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Photoshop 6 is about 10 years obsolete. And even Elements 6 is a bit old to be running under Lion.
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Maury Schaefer

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I know, I deleted it Photoshop6) and tried to install Photoshop9 and it would not install. Then tried to reinstall Photoshop6. Spent several hours and talked to help line, some of which I could not understand and they could not understand me. Not sure where the call was coming from.
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NW Nieto

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Can anyone tell me where exactly on the HD (mac) is "Adobe Application Manager" supposed to be located? I (who knows how?) accidentally sent it to the trash and didn't realize it until I tried to start on of my Adobe apps! Thanks!
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Maury Schaefer

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NW Nieto
Sorry, don't know. If any one can tell me how to install photoshop elements9 on Lion without too much trouble, let me know. I plan on returning it to Amazon on Tuesday.
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Nitin Bansal

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Posting on behalf of Gaurav from Photoshop Elements Team, Adobe (he is currently facing issues during login to this site).
----------------
Hi Maury,

I am Gaurav from Photoshop Elements team. I have tried installing PSE 9 on my Lion machine and able to do that successfully. Currently, we are not observing any issue on Mac Lion. Could you please let me know exact error message that you are getting while installing PSE. Please invoke Install.app file inside "Adobe Photoshop Elements 9" to install PSE.

We will try to resolve your issue on priority. In case issue does not get resolved after above steps, then we would like to have connect session with you to resolve this. Please provide contact details for same.

We apologize for inconvenience caused to you.
-----------------
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Nitin Bansal

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Hi NW Nieto,

You can restore the Adobe Application Manager (AAM) you deleted accidently from the Thrash. In case it is deleted permanently, you can download and install the latest copy of AAM from http://www.adobe.com/support/download...
It should resolve the issue.

Thanks, Nitin
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Maury Schaefer

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Gaurav,
This is the process I have used to try to install PSE both with disk I purchased and on-line with free trial, both resulting with same error message. I have also talked with Photoshop team member who tried to enter my computer but would not let me click "yes" to enter.
This is the procedure I used and error message.
1) install 2)initializing installed 3) welcome 4) accept 5) serial # 6) language
7) skip ID 8)install 9)PW 10) installation progress 11) APE 47% and ejects disk

Exit Code 7
O fatal error 15 errors 2 warning warning:file/folder does not exist at/volumes/photoshop elements 9/adobe photoshop elements 9/pay loads/adobe elments 9 organizer/oem/ols

Warning: payload cannot be installed due to dependent operation failure.

Error219unable to preserve original file at "Library/fonts/acalson Pro-Boldtalic oft" error
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Aditya Vikram Jain

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Hi Maury,

Can you please run the following commands on terminal and let us know the results

You will find the terminal at the location /Applications/Utilities.

1) ls -l /Library/Fonts/ACaslonPro-BoldItalic.otf

2) md5 {complete path to dmg}

The first command would ensure that there is no hidden file and the output of the second will help in validating the installer.
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Nitin Bansal

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Hi Maury,

It seems that there is some issue with the font file AcaslonPro-BoldItalic.otf. Please run the following command on Terminal before launching the installer.

sudo mv "/Library/Fonts/AcaslonPro-BoldItalic.otf" /tmp/

Enter the admin password when prompted and hit return/enter. The command will run successfully. Now try installing Photoshop Elements again. It should now install successfully.

Thanks, Nitin
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Maury Schaefer

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I clicked on Launchpad
clicked Utilities
clicked Terminal and see no commands to run.
Thanks for your help but please close the case.
Maury
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Nitin Bansal

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Hi Maury,

Open the terminal and type (or copy paste) the following on it:

sudo mv "/Library/Fonts/AcaslonPro-BoldItalic.otf" /tmp/

Press 'return' and enter you admin password if prompted. The command should execute.
Then run the installer again. It should work now.