ELEMENTS -VS- Windows 8.1

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  • Problem
  • Updated 4 years ago
  • (Edited)
Why would I purchase Photoshop Elements 13 when we can't get Photoshop Elements 12 to open on my new Computer with Windows 8.1.

Dell Tech support has tried but we can not get 12 to open or operate on this computer.

Would welcome a call from someone at Adobe since I can't seem to find anything on your web site that is helpful in my situation.
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KG

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  • frustrated

Posted 4 years ago

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Chris Cox

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Elements 12 is working just fine on Windows 8.1 for most people.
What have you done to troubleshoot your system, and determine what about your system is preventing Elements from running?
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KG

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Ordered the program with the new computer. Did the download and codes to set up the program.
It looked like everything was installed. When I tried to open the program nothing opened. I recheck and the program is loaded.
When I contacted Dell support, they tried to get it to open. They removed the program and then ran a secondary removal program to make sure everything was removed.
They reinstalled the Adobe Photoshop Elements 12 with new release codes and it still would not open.

Most of this is beyond my capabilities.
Ken