I have just upgraded my canon eos7d to the mark 2 version and now photoshop elements 12 does not recognise the raw photos. I have tried to download an upgrade on the Adobe site but every time I try it tells me the page is no longer available. I have tried to contact Adobe by phone and after 10 minutes I got through . I had to spell my e mail address 3 times. I explained the problem and she told me she could not help so was transferring me, after another 35 minutes waiting I gave up. There is no e mail address where I can contact them. There chat site wants a meeting URL, what is one of those. Adobe has the worst customer service site I have ever dealt with. What do I do now ?
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