Adobe support tells me that my sd card is incompatible with LR 6.x

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  • Updated 2 years ago
Since upgrading to LR 6 I can no longer import directly from any memory card. I have tried 2 different SD cards and a CF card. During import the thumbnails appear and then I get the "Program not Responding" message.
During a chat with Adobe support I was told my cards were incompatible. After reverting to LR 5.7 everything works fine. The incompatible card answer does not sound likely to me.
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David Macbeth

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Posted 2 years ago

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Victoria Bampton - Lightroom Queen, Champion

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I agree that seems very unlikely. 

How are you connecting to the computer? And what OS and LR version are you using?
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David Macbeth

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I'm on a PC using Windows 10. The LR version is 2015.7
I have tried the cards in a external card reader and the built-in card slot.
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Simon Chen, Principal Computer Scientist

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In the import dialog screen, try select the card from the "Files" section instead of the "Devices" section. Would it work? 
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David Macbeth

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When selected from "Files" the import works but I have to put the card in after selecting Import and set the option to Copy.
It is a workaround I can use.
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David Macbeth

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Simon, since my last note I am now not able to import any photos, using Files or Devices.
The thumbnails appear but then when I click anywhere in the application I get the "Lightroom not responding" message.  I have up graded to 2015.8 and there is no change. 

I have installed LR 5.7.1 and import works perfectly. I am now importing into LR 5 and then importing that catalog into 2015.8. This is hardly ideal.
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David Converse

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What happens if you copy the files to the hard drive using Windows Explorer, then import into Lightroom from the hard drive?
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David Macbeth

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Copying files to the hard drive before importing thru the "other files" option worked once but I can no longer get it to work.