Adobe Spark (Error code: 200415)

  • 1
  • Problem
  • Updated 3 years ago
Unsupported Image Type

We do not work on image types like that. Please try again with a different type like JPG or PNG.

(Error code: 200415)

I don't care what computer I use, what type or speed the internet connection, how small I make the file, whether it is JPG or PNG, whether it is directly off a hard drive, thumb drive or internet, 99.9% of the time I get this error message.

When it does deign to work I get as many photos loaded as possible.

But really? If I can't get concise answers and successful outcome to this issue, I will stop attempting to use Spark and will not recommend it to anyone else.


Photo of Kathy Hopkins

Kathy Hopkins

  • 12 Posts
  • 1 Reply Like

Posted 3 years ago

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Photo of Sasha

Sasha, Official Rep

  • 22 Posts
  • 3 Reply Likes
Hi Kathy, sorry for any issue using Spark. I'm happy to help with this issue. Would you kindly submit this question in the Spark Help Center so we can assign a ticket and work with you via email? No registration required: 

I don't have a quick answer, but I would love to get some more info, an example of an image, and the device and OS you are using.

Many thanks,
Sasha from Spark