Adobe Spark (Error code: 200415)

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  • Problem
  • Updated 2 years ago
Unsupported Image Type

We do not work on image types like that. Please try again with a different type like JPG or PNG.

(Error code: 200415)

I don't care what computer I use, what type or speed the internet connection, how small I make the file, whether it is JPG or PNG, whether it is directly off a hard drive, thumb drive or internet, 99.9% of the time I get this error message.

When it does deign to work I get as many photos loaded as possible.

But really? If I can't get concise answers and successful outcome to this issue, I will stop attempting to use Spark and will not recommend it to anyone else.

Kathy



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Kathy Hopkins

  • 12 Posts
  • 1 Reply Like

Posted 2 years ago

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Sasha, Official Rep

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Hi Kathy, sorry for any issue using Spark. I'm happy to help with this issue. Would you kindly submit this question in the Spark Help Center so we can assign a ticket and work with you via email? No registration required: https://adobespark.zendesk.com 

I don't have a quick answer, but I would love to get some more info, an example of an image, and the device and OS you are using.

Many thanks,
Sasha from Spark