Photoshop CC 2017: Adobe Spaces Helper crash

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Something really weird is happening to Photoshop and the bug is still here after numerous PS updates and different computers so I'm sure it's something in the code of PS or CC app. 
I'm not entirely sure WHEN it starts behaving wrong (few times I was doing something with the text but other times I wasn't) but I definitely know when I see these symptoms: 

- unable to select any menu 
- unable to move layers or anything on the screen 
- unable to save with CTRL+SHIFT+S (Save as) 
- I'm ABLE to save with CTRL+S 
- lasso works 
- fill works 
- hitting TAB totally messes things up - the windows get scrambled! 

The only solution for this currently is to restart Creative Cloud app with the shortcut SHIFT+CTRL+ALT+R while the CC app is in focus (but sometimes this bug messes up the pc so much that I can't get the CC app in focus, even get to my task manager or other windows to behave normally). 

Has anyone seen this kind of behavior before? 

So it's totally weird and I bet the problem is in that damn Creative Cloud app I wish they never thought of in the first place :/ so buggy.... 
Or.Or maybe the problem is related to the graphics card? I'll try different nvidia drivers and see how it goes... 

Anyways here a crash info if it's helpful. 

Thanks for the help everyone! 

Problem signature: 
Problem Event Name: APPCRASH 
Application Name: Adobe Spaces Helper.exe 
Application Version: 0.0.0.0 
Application Timestamp: 57fde35d 
Fault Module Name: libcef.dll 
Fault Module Version: 3.2526.1347.0 
Fault Module Timestamp: 572d0cf0 
Exception Code: c0000005 
Exception Offset: 00000000026569af 
OS Version: 6.1.7601.2.1.0.256.4 
Locale ID: 1050 
Additional Information 1: d618 
Additional Information 2: d61897388af61eab15b828609b357741 
Additional Information 3: 9df9 
Additional Information 4: 9df9456af4903d7bbb465c482b1cff97
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BABILU

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  • frustrated and hopeless

Posted 3 years ago

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John Maguire

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Too prove your theory, "which I believe is right," why not exit the cc app and start PS without it and see what happens.
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BABILU

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Thanks for replying. I totally forgot to mention, but yeah I tried that. The same issues occur even if the Creative Cloud app is NOT launched before Photoshop. What's even trickier in that scenario is that I cannot restart CC app to remedy the situation since it's not even launched :/
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BABILU

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The bug is still here. I think it has something to do with the right mouse click. I tried two different mouse models and the bug seems to be introduced after right clicking. Then the symptoms begins. I then double clicked and had a crash.

Second time it occurred a minute ago I was trying to zoom using CTRL+SPACE+LeftMouseButton.
Also when in that "bug-mode" when I try to move some panels around, the mouse gets "sticked" to the penal title bar as if I was holding the left mouse button but I only clicked it once.
Also I think it's interesting to mention that when I right clicked inside Google Chrome window, the Chrome crashed. Two time I tried it and I had two crashes. That happens ONLY when Photoshop is in that "buggy.mode" never before! When Photoshop is closed chrome and every other app runs perfectly.

Here's the error code:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Spaces Helper.exe
Application Version: 0.0.0.0
Application Timestamp: 57fde35d
Fault Module Name: libcef.dll
Fault Module Version: 3.2526.1347.0
Fault Module Timestamp: 572d0cf0
Exception Code: c0000005
Exception Offset: 0000000002656a4a
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1050
Additional Information 1: d618
Additional Information 2: d61897388af61eab15b828609b357741
Additional Information 3: 82ee
Additional Information 4: 82ee60915105b5594c23617d34732491
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Benjamin Weiler

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I have been experiencing this for some days now.
Never thought it might be connected to the right-click, but I will keep an eye on it.
Here is my crash log:

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x57fde35d
Faulting module name: libcef.dll, version: 3.2526.1347.0, time stamp: 0x572d0cf0
Exception code: 0xc0000005
Fault offset: 0x0000000002656a65
Faulting process ID: 0x89c
Faulting application start time: 0x01d24ad2663f7f95
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Report ID: 89e0c2d8-9909-42e4-8494-616db82a2f27
Faulting package full name: 
Faulting package-relative application ID: 
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Benjamin Weiler

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I should probably mention, I have BOTH an AMD and an NVIDIA card on my mainboard. Adobe Apps currently use the AMD (Radeon RX 460)
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Kyunghoon Ha

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I had the same problem.


The problem occurs with installation via CCApps and also with installation via Packaing.

Unusually, in the case of packaging, it occurred after installing the 2017 version.
The 2015 version will work normally.

Installing via CCApps is a CC version that causes both problems both 2015CC and 2017CC.


Additional, This problem occurs with ntdll errors.

I use nVidia card.


Below is the Windows error log. (Sorry to Korean Language)

오류 있는 응용 프로그램 이름: Photoshop.exe, 버전: 18.0.0.53, 타임스탬프: 0x57fde9fd
오류 있는 모듈 이름: ntdll.dll, 버전: 6.1.7601.23569, 타임스탬프: 0x57f7c06e
예외 코드: 0xc0000374
오류 오프셋: 0x00000000000bf3e2
오류 있는 프로세스 ID: 0x5444
오류 있는 응용 프로그램 시작 시간: 0x01d24c60ade0742a
오류 있는 응용 프로그램 경로: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
오류 있는 모듈 경로: C:\Windows\SYSTEM32\ntdll.dll
보고서 ID: fd8101af-b853-11e6-8b82-1866da0afa88
오류 있는 패키지 전체 이름: %14
오류 있는 패키지에 상대적인 응용 프로그램 ID: %15

----------------------------------------------------------------------------------------------------------------------------------------

오류 있는 응용 프로그램 이름: Adobe Spaces Helper.exe, 버전: 0.0.0.0, 타임스탬프: 0x57fde35d
오류 있는 모듈 이름: libcef.dll, 버전: 3.2526.1347.0, 타임스탬프: 0x572d0cf0
예외 코드: 0xc0000005
오류 오프셋: 0x0000000002656a65
오류 있는 프로세스 ID: 0x43f8
오류 있는 응용 프로그램 시작 시간: 0x01d24c60b61aaeb4
오류 있는 응용 프로그램 경로: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
오류 있는 모듈 경로: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
보고서 ID: ff08bd26-b853-11e6-8b82-1866da0afa88
오류 있는 패키지 전체 이름: %14
오류 있는 패키지에 상대적인 응용 프로그램 ID: %15

----------------------------------------------------------------------------------------------------------------------------------------

If necessary, I also collect error logs using the Adobe error-collection-tool.

A helping hand is needed.

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William Oterson

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Same situation occurring with my programs.
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Jeffrey Sward

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Same problem here.  Started this week.  CC download. 
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Jim Ralph

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Same situation here.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do any of you have LavaSoft installed?
What graphics card/driver do you use/have installed?
If you go to Preference > General... and uncheck "Show Messages" do you still crash?
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Kyunghoon Ha

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I don't use LavaSoft and no effect when uncheck "Show Messages".

I have nVidia graphics card and installed lastest driver of graphic card.

Even if I reinstall it with a cleaner tool, I still have problems.

Some people have a problem with format computer.

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Michael Reiß

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This reply was created from a merged topic originally titled Photoshop stürzt nach Update auf CC 2017 ständig ab.

Hallo,

ich verwende Windows 8.1 Pro / 24 GB RAM / i7-4700MQ CPU @ 2,40GHz / 64-Bit.

Seit dem Udate auf CC 2017 startet Photoshop in den meisten Fällen (etwa 80% +) nicht und wird dann im Task-Manager als inaktiv angezeigt. PS selbst ist dann nicht bedienbar und kann auch nur durch beenden des Prozesses im Task-Manager geschlossen werden.

Getestet mit und ohne parallel laufenden Adobe-Anwendungen. Ebenfalls mit und ohne parallel laufenden anderen Prozessen. Ich kann hier kein Muster oder eine Regelmäßigkeit des Fehlers erkennen.

Wäre schön, wenn mir hier jemand helfen könnte, damit ich wieder produktiv arbeiten kann.

Hier ist das letzte Error-Log zu oben beschriebenem Fehler:

Name der fehlerhaften Anwendung: Adobe Spaces Helper.exe, Version: 0.0.0.0, Zeitstempel: 0x583e8a7dName des fehlerhaften Moduls: libcef.dll, Version: 3.2526.1347.0, Zeitstempel: 0x572d0cf0
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000002656a12
ID des fehlerhaften Prozesses: 0x17f8
Startzeit der fehlerhaften Anwendung: 0x01d26b18c2e7f1d5
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Berichtskennung: 58a0f589-d70e-11e6-bedd-c4d98795c9ef
Vollständiger Name des fehlerhaften Pakets: 

Hier ist das vorletzte Error-Log:

Name der fehlerhaften Anwendung: Adobe Spaces Helper.exe, Version: 0.0.0.0, Zeitstempel: 0x583e8a7dName des fehlerhaften Moduls: libcef.dll, Version: 3.2526.1347.0, Zeitstempel: 0x572d0cf0
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000002656a12
ID des fehlerhaften Prozesses: 0x1860
Startzeit der fehlerhaften Anwendung: 0x01d26b18c2ea540e
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Berichtskennung: 589e9329-d70e-11e6-bedd-c4d98795c9ef
Vollständiger Name des fehlerhaften Pakets: 

Viele Grüße und Danke schon einmal.
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QuinB .

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Basically the same problem here. Opening an image and basically PS freezes at the UI. I have to kill it with Windows task manager. Next boot, it throws up a dialog that the GPU has been disabled.  But, I found the same crash happens when I leave GPU off!
It's seemingly random...not able to isolate a cause. I have the latest Nvidia drivers and CC version...
Really starting to hate Adobe CC...it's has all the robust feel of Netscape 6.  >:-/
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you disabled Messages in the Preferences > General... pane?
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QuinB .

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Hi
Actually, "Show Messages" is greyed out.
Curious as to how would this effect a crash either way?

My sense is that it's related to something like .NET integration...UI drawing has that same twitchy feel to it as back in the day when apps used Java.  Blech!
Liquify sorta works like it's in the onset of Parkinson's disease.

The solid feel of CS6 is quite stark compared to CC. 
In all the years I used it, CS6 maybe crashed a half dozen times. CC crashes pretty much  several times a day here.

On the whole, at least CC is stable as far as getting the serious grunt work done...
If it started flaking out while actually working on images, I'd have no choice but to revert.
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QuinB .

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I think my issue is my video card...the hardware is dated the earliest month that Adobe says it supports. (I think I might have to upgrade my hardware.)
I messed with the graphic acceleration settings, but no joy....until I unchecked OpenCL!  No crashes so far. Fingers crossed.
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Kyunghoon Ha

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I am a temporary measure, but I think I have found a solution.


1. Uncheck 'Show Messages' in 'Edit - Preferences - General - Options'.

2. Uncheck 'Use Graphics Processor' in 'Edit - Preferences - Performance - Graphics Processor Settings'.

3. Uncheck 3 items in 'Edit - Preferences - Plug-Ins - Filters & Extension Panels'

4. Move 'Space' & 'Spaces.generate' Folder to a different location, Such as Document Folder.

-> C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces

-> C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Generator\spaces.generate

 

Good luck.

(Edited)
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Jon L. Miller

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I tried what Kyunghoon Ha suggested and my PS does not crash when using Select and Mask.
So now the issue is what is Adobe doing about this issue?
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BABILU

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Hey guys. Just a quick update.

It seems I have solved this issue by uninstalling Nvidia Geforce Experience application from Windows! You don't really need it (it's not the drivers) so it's not a problem and it's buggy anyways. PS and Windows are finally running smoothly! PS opens faster everything is snappy and smooth as I remember :) Awesome!

I'll let you know if anything new happens :)
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Pete Green, Customer Advocate

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Thanks for the update about uninstalling NVIDIA GFE. Will keep it in mind. 
Glad things are smoother for you!
Cheers
PG
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Sean VanderMolen

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Just updated photoshop to the latest version and its crashing non-stop. Completely unusable.
Log Name:      Application
Source:        Application Error
Date:          5/7/2017 2:15:09 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Workstation
Description:
Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x58fefe7b
Faulting module name: libcef.dll, version: 3.2924.1537.0, time stamp: 0x584a4ed5
Exception code: 0xc0000005
Fault offset: 0x000000000018b0a6
Faulting process id: 0x23b8
Faulting application start time: 0x01d2c776d745bd45
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll
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Pete Green, Customer Advocate

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Hi Sean, 

Sorry for the crashes. Did you update to CC 2017.1.1?

What video card do you have installed? If NVIDIA like BABILU above, does uninstalling the Gefore Experience application make a difference for you?

Regards
^PG
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Sean VanderMolen

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Yes, it was 2017.1.1.  I'm using Intel HD 4600.  Turns out an app I had just installed called bins was the culprit. I realized this after chrome starting crashing using mag links.

What I don't get is why the event logs entry faults adobe spaces, which wasn't even installed. 
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Isaias jacobi

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Thank you so much Sean! I just installed bins and everything onto a new computer , right after installing the program everything work!! You're a life saver, almost reinstalled windows because of it and haven't had time to fix it for a week!
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Christopher Rotter

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None of these suggestions helped my problem :( And I too was running bins but deactivating bins didn't solve the problem.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you deactivate or completely remove the Bins application?
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BABILU

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Try removing the Creative Cloud Desktop App using this uninstaller:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This issue should work more reliably in the latest release of Photoshop CC: https://blogs.adobe.com/photoshop/2017/10/get-the-goods-announcing-updates-to-photoshop-cc-dimension...