Photoshop 2017: Stalling on start

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  • Updated 2 years ago
  • (Edited)
Adobe should TEST Photoshop 2017  B E F O R E sending out to Win 10 64bit users, because it is NOT working = stalling at start!

I had to go back to PS 2015.5.0

Very disappointing, unnecessary time wasted.
When can we reckon with a working version? Will it be announced?
Ralf
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Ralf Knoll

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  • frustrated

Posted 2 years ago

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Cristen Gillespie

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> When can we reckon with a working version?>

I know a lot of Win10 users for whom it is working, so I think Adobe will need more specific information, maybe even system and log reports, to figure out what you all having problems have in common.

I'm on a Mac, no problems with PS here. But I did have trouble launching AE on one computer. Took me a bit to figure out what was wrong. I got lucky in that I could figure it out. Hopefully you all on Windows, along with your system reports, can help Adobe's engineers replicate the issue and fix it.
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Ralf Knoll

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Well, I see your point - but I was under the impression, that I do have a "very standard Win 10 Pro" installation which I have in common with many other users.
The frustrating fact is, that ALL installations before worked perfectly and stable - I did NOT change anything - I simply clicked on "Update 2017" and nothing worked.
Since there is "no difference and no delta" from my side, I assumed that the delta analysis is better in ADOBES hands, since you know better what you changed between versions.
The least I can expect is, that an updated is working on a stable and unchanged platform on which all other PS version have been working perfectly.  
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Cristen Gillespie

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They do know what's changed, and maybe with a system report they can spot something. Changing admin permissions helped some folk here. My thing on Mac with After Effects was also a permissions issue—a different one. But there could be more than one thing going on, and no, we can't be expected to know what it is. Then again, Adobe can't know right off the bat either, since they do put their apps on computers running Windows before setting it loose into the wild, believe it or not. <BG> And so have many others since release who aren't all saying their installation failed.

It's not your fault. It's just that between all the different systems and permissions and security measures in place, and even a lot of different hardware, it's not possible for Adobe to get ahead of all of it. They do tend to figure it out, though. And fortunately, when we can't work with the update, we still have the last version, so don't have to be out of work while waiting for a solution. No one likes to be the "release tester," it's more than a little frustrating, but honestly, I can't remember a time ever when the customers all got software that just worked perfectly on every computer setup it ran on.

So I suggest you go to PS Help > System Info, save a copy and get it to Adobe. That may help speed up getting to a solution.
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John Maguire

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Am running 2017 here on windows 10 pro without any issues. You said "it's stalling at start," I'd suggest installing it again and keeping the 2015 version at the same time. When you start it hold down ctrl-alt-shift and tell it to reset preferences as they may have gotten corrupted during install.  Also if you could, please post your system specs as it would help the techs assisting you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have Lavasoft installed on your computer? https://helpx.adobe.com/photoshop/kb/crash-lavasoft-conflict.html