Revel: iPhone app freezes when trying to share photos.

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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The adobe revel iPhone app freezes when I try to share a photo. No matter how many times I press email the app does not respond. I am using an iPhone 5S with IOS 8.
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Terrill Harris

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  • frustrated

Posted 5 years ago

  • 1
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Glenyse H, Employee

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Hi Terrill,

As I understand it you are trying to share via email. Have you ever been able to share via email? Just to double-check, do you have email configured on your device? Are you able to share in any other manner, ie, share via IM?

You may want to try to update to the latest iOS version 8.1, if you haven't already. This has helped others with similar types of issues with iOS 8. Also, signing out of Revel and restarting the phone may help clear things up.

Let me know,
Thanks!
Glenyse
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Terrill Harris

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I am downloading the IOS 8.1 now. I have used the email feature before without any issues. This is something that has just started. I have been able to share via IM. Email is configured on my device. Once I install IOS 8.1 I will try to use the email again.
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Terrill Harris

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I have found the cause of my concern. It is not the software. I didn't understand how it worked. When I click the box with the arrow in the upper right corner I should have chosen photos to email. I thought it would share the album.
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Glenyse H, Employee

  • 720 Posts
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Hi Terrill,

I'm glad the issue has been solved. Please let me know if you have anymore issues. I'm happy to help.

Glenyse

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