Camera Raw: HDR not working with 4 images or more. Error message Operation could not be completed

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  • Updated 1 week ago
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  • (Edited)
When using the latest version of Adobe Raw to create HDR images, I get a message error.  I could at first use 6 or 7 images if I wanted to without problems, now, I can use only 3 or I get a message error that the operation cannot be competed.
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Eric Mas

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Posted 2 months ago

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Derek Doar

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Hi Eric
I have already logged this with Adobe and the representative who spoke to me said it is a known issue and will be corrected in the next Adobe Camera Raw Update.
However there is a way round it but you just will not get a new raw file.
1. In ACR, Select all the images to convert to HDR
2. With them all selected, go to TOOLS / PHOTOSHOP / MERGE TO HDR PRO.
They will all open in Photoshop.
3. Tick remove Ghosts and Tick Complete Toning in Adobe Camera Raw.
4. Now click on the Tone in ACR button
5. your merged HDR image will now open in ACR where you can finish the toning and process to your liking.
6. click DONE and you now have your new HDR converted image open in photoshop.
Have Fun.

Regards
Derek Doar

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Eric Mas

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Thank you so much Derek for your answer.   I tried and it it is technically working.  But I got my pictures far too dark compared to before.   Shall I use a different presets beside default?  I tried the other ones but the images doesn't get any better.  Can I download additional presets for HDR Pro?
(Edited)
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Derek Doar

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They are darker than before because in the merge to HDR pro where it creates a new raw file it has Already made changes in Adobe Camera Raw, where as the method I have told you about ends up in adobe Camera Raw leaving the toning and setting up to you. In the method I have told you about, when you get your file in ACR I would suggest that you click on the auto button to give you a starting point.
I hope this helps.

My website is www.ddimages.co.uk
If you e-mail me from my website, I will send you a PDF file that I have created, which fully explains the method I have told you about.

Regards
Derek



(Edited)
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Peter Moloney

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For what it's worth... and this is no help I know... there are and have been several versions of ACR with issues such as this... from what I can see from your screen grab this is exactly the type of work I do, and with many previous versions of ACR I found that weird things happened with HDR and merge to panorama images. With a new ACR version this would stop working... then without any action it would work again.
Last week I had an awful time stitching TSE images together (one particular job) "dark banding" at the join, since then all other jobs have been fine.
So, all I can say is that it always happens after a new ACR update...
As I said no help just my 2c worth!
Peter
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Rikk Flohr, Official Rep

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Mac Users, please update macOS. Go to System Preferences > Software Update and install the following update:

macOS Mojave 10.14.6 Supplemental Update   –– Restart Required
This update contains bug fixes that improve the stability, performance, and security of your Mac, and is recommended for all users.

This update:


  • Resolves an issue that may cause certain Mac notebooks to shut down during sleep

  • Fixes an issue that may degrade performance when working with very large files

  • Addresses an issue that may prevent Pages, Keynote, Numbers, iMovie, and GarageBand from updating

For more detailed information about this update, please visit: https://support.apple.com/kb/HT209149

For detailed information about the security content of this update, please visit: https://support.apple.com/kb/HT201222
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. I got 'em. I will take a look. I may need to pull in eng, so might be tomorrow before I get back to you.
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Derek Doar

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Hi Jeffry
You asked "do you have the supplemental 10.14.6 update installed".
Is this for Mac only?
Is there an update pending for windows users?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Derek, Yes, that was for Mac only.
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Derek Doar

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Is there an update due for Window users soon?
Regards
Derek
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Derek Doar

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We have just had an update for Photoshop, but still cannot merge more than 4 files to HDR in ACR
Is there a fix planned?
(Edited)
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Eric Mas

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Just got informed in another treat that downloading Raw 11.3.1 fix the issue.  I just did and it works as before.  
https://feedback.photoshop.com/photoshop_family/topics/camera-raw-hdr-doesnt-work-with-more-than-5-p...
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Derek Doar

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My Adobe Creative cloud app indicates that my Adobe Camera Raw App is up to date.
I still cannot Merge to HDR more than 4 raw images.
How do I find out what version of Adobe camera raw I have installed?
How do you download Raw 11.3.1 other than via the Creative Cloud updater?