Adobe PS Elements stopped working

  • 1
  • Problem
  • Updated 4 years ago
Hi, My PS elements has stopped working. I have had a computer technician assist me today and stated I need a cd to re-install it. I called Adobe today and was basically told I was out of luck and would have to pay $149. I received it with a bundle that already paid for. Any help would be kindly appreciated. When I go to use it a box pops up and stated Adobe Elements 12 has stopped working and then closes or sometimes remains froze. Thank you for and assistance.
Photo of tina pirozzoli

tina pirozzoli

  • 4 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
What version of Elements?
What OS version?
What does the detailed crash report say?
Photo of tina pirozzoli

tina pirozzoli

  • 4 Posts
  • 0 Reply Likes
Elements 12
Dell the comp is less than a year old.
The report says it has stopped working and Windows will notify me if there is a solution. LOL
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Uh, not the crash dialog - the detailed crash report from the windows system event viewer.
Photo of tina pirozzoli

tina pirozzoli

  • 4 Posts
  • 0 Reply Likes
I cannot find my original cd anywhere. The one that came with the comp when I purchased it. We have had a few medical upsets here at my home and I also had bambino so I have gone through all the places it could have been misplaced to; otherwise I would reload it. I also have the serial number for when I registered it with Adobe. You would think they would have the key for it. I am so bummed because they want another $149 and that is like saying, "sorry baby no diapers this month". I am hoping Adobe will see this post and be able to help. The only other option is to send back the comp because it is less than a year and repurchase.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
If you have the serial number, then just download the app, install it and enter your serial number.
Photo of tina pirozzoli

tina pirozzoli

  • 4 Posts
  • 0 Reply Likes
I will try that. Thank you! I assume the download would be on their page. Thanks again.