Adobe Preview CC // Black PSDs

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  • Updated 3 years ago
The current PSD turns black on my desktop, while still being shown normal on my iPhone. Every other PSD I focus in Photoshop turns black, too. All I can do is restart Photoshop. Am returning to Skala View for now...

PS: Can't tell when exactly this happens.
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Peter Fehler

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Posted 3 years ago

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David, Official Rep

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Hi Peter,

What version of Photoshop are you running?  What Operating System are you running it on?  Did Photoshop always have this problem for you?

I'm happy to help you troubleshoot this issue and these answers should get us started.

Thanks,
David
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Peter Fehler

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Hi David,

I‘m on a Mac and I'm running Photoshop CC2015. I think it has something to do with preview per Wifi, since it doesn't seem to occure on cable-connection. Haven't used Preview CC before so this is new to me.

The layers in the PSD are still there, but as I said the whole PSD (and every other open PSD) is black/turns black on focus and can't be recovered within the current session.

Thanks,
Peter
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Chris Cox

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What do you mean "on focus"?

What OS version are you using?
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Peter Fehler

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I'm using Yosemite 10.10.5.

"On focus" means, for example: Two PSDs are open. The PSD I am working on suddenly turns black. The other one is still ok. As soon as I click into the new one (thus focusing it) – it turns black, too.
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David, Official Rep

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Hiya Peter,

Okay, I'm not quite sure I'm following you, so bear with me while I try to suss out your setup.

First, if you click Photoshop > Preferences > Performance and look in the upper-right corner, what do you see for Graphics Processor Settings?  You might want to turn Use Graphics Processor off, restart Photoshop and see if that clears things.

Next, do you have two monitors or one?  How are the monitors connected to your machine?  Why do you believe WiFi has something to do with this?  

Lastly, can you take a screenshot of your screen and post it here (CMD+SHIFT+3 on Mac)?

Thanks,
David
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Peter Fehler

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Ok, these are my settings. Tried turning it off and it didn't change anything.


I am just using my Macbook Retina 15", about two years old. No additional monitor.
Here's a screenshot (the state after I clicked into each open PSD) = suddenly everything's black. In this state I can't do anything but close and open Photoshop again.
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David, Official Rep

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Hi Peter,

Okay, this is kinda weird.  And you restarted Photoshop after turning off your Grafikprozessor?  That made no difference at all?

This did work for you before, right?  What has changed on your system since then?

I won't lie -- this is strange...

Thanks,
David