Premiere Elements 13 - keeps crashing when I try to open a new project

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Hi,

I have recently purchased Adobe Premiere Elements 13, but every time I open the programme, it crashes. A few seconds after clicking on New Project, the error message below appears. Can you help me out please as I've paid £88 for a licence as I need the programme for work and am unable to use it.

Thanks

Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version: 13.0.0.0
Application Timestamp: 54065543
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1677
Exception Code: e06d7363
Exception Offset: 000000000000940d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 27ba
Additional Information 2: 27bac3e9fb3c8b77d890799887eff88c
Additional Information 3: 4155
Additional Information 4: 41550180e97c9d2c0a97a7eb0bf08a62

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Photo of Paul Hirst

Paul Hirst

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Sandeep Singh

Sandeep Singh, Official Rep

  • 107 Posts
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HI Paul,

Are you still getting this issue ?
If yes, could you please send an email with your Adobe ID and phone # at photosup[at]adobe[dot]com

Regards,
Sandeep