Premiere Elements 13.1: Update Failure

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Adobe Photoshop 13 successfully updated to V13.1. When I start Premiere elements it also says an update is ready but when I click on update now nothing happens. Same with clicking on update on exit.
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Robert Axton

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Posted 4 years ago

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AT Romano

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PRE_help and Photoshop Family Team

Several reports of Premiere Elements 13.1 Undate Failures are continuing to be made. For at least one, the matter was resolved by disabling the antivirus and firewall(s).

But, what about this matter outside the United States when the user gets message about server issue which is persisting for weeks. Outside the United States is there a known problem with the server(s) involved in the updating of 13 to 13.1?

If there is, is it likely to be corrected soon?

Your input on this would be appreciated.

Thank you.

ATR
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Robert Axton

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I disabled the firewall and antivirus and lo the update took place. Thanks for the tip.

Regards

Bob