Lightroom CC: Adobe Portfolio sharing says 0 images in each album?

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
The new sharing tab is great but all my albums say there are 0 photos in all of them, yet the photos are there when I select an album. I'm also not able to resend the album to my web portfolio because Lightroom thinks they are empty.
Is there a fix for this?
Photo of Nicolai Amter

Nicolai Amter

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Posted 1 year ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Hey Nicolai, this is an issue we have logged a bug against and will be fixed in an upcoming release. Thanks for reporting.

It wouldn't hurt if you could give us a step by step set of instructions for creating an Album in your Portfolio connector that has zero images in the count but has image in the grid. We do have a way to duplicate your scenario but I want to make sure we are duplicating the workflow you are using and that you aren't getting into this state in a different manner. 
(Edited)
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Updates to the Lightroom CC Ecosystem and Lightroom Classic CC were released earlier today. Please update your software and let us know if you are still experiencing this issue. 
(Edited)
Photo of Nicolai Amter

Nicolai Amter

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Sorry, it's still showing up as 0 images in Lightroom CC
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Can you go to Help>System Info... and verify you are using Lightroom CC 2.1.1?
Photo of Nicolai Amter

Nicolai Amter

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Sorry, yeah that was not the right version I was on