Photoshop: Crash on launch

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
I am tired and frustrated the so call fix for CC on the mac has done nothing, photoshop is still crashing, i am currently looking at losing my gig . if it were not for hope and desperation I would demand my money back plus for the amount of hours I lost to tech support and looking through the forums only to find I'm still SOL. somebody please I'm begging you please help me fix ,my photoshop. I'm on a brand new machine, which a clean install , I've run the fix program, again please help me i just need to get my project s done so i can pay my rent and buy some food
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Tim

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Tim,

Sorry you're having trouble.

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: 
http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_information

Have you submitted any Crash Reports along w/your email address?: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html If not, please do, and post the content of the crash report here.

I've also asked an agent to reach out directly and help you.
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Tim

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rocess:               Adobe Photoshop CC 2015.5 [490]
Path:                  /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/MacOS/Adobe Photoshop CC 2015.5
Identifier:            com.adobe.Photoshop
Version:               17.0.0 (17.0.0.88)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Adobe Photoshop CC 2015.5 [490]
User ID:               501

Date/Time:             2016-07-05 19:56:59.275 -0700
OS Version:            Mac OS X 10.11.6 (15G24b)
Report Version:        11
Anonymous UUID:        D4D95E91-C656-12B1-FF04-689B91480265


Time Awake Since Boot: 140 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000b1a
Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0xb1a:
--> 
    __TEXT                 000000010231e000-00000001085a2000 [ 98.5M] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/MacOS/Adobe Photoshop CC 2015.5

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_m.dylib             0x00007fff9a4ef659 0x7fff9a4e7000 + 34393
1   com.adobe.ACE                 0x000000010b9629b6 0x10b91a000 + 297398
2   com.adobe.ACE                 0x000000010b97708f 0x10b91a000 + 381071
3   com.adobe.ACE                 0x000000010b972b8a 0x10b91a000 + 363402
4   com.adobe.ACE                 0x000000010b9798a5 0x10b91a000 + 391333
5   com.adobe.ACE                 0x000000010b96056d 0x10b91a000 + 288109
6   com.adobe.ACE                 0x000000010b960823 0x10b91a000 + 288803
7   com.adobe.ACE                 0x000000010b961524 0x10b91a000 + 292132
8   com.adobe.ACE                 0x000000010b9eb271 ACEHasFeature + 371809
9   com.adobe.ACE                 0x000000010b9922e6 ACEHasFeature + 7382
10  com.adobe.Photoshop           0x000000010235d50b 0x10231e000 + 259339
11  com.adobe.Photoshop           0x0000000102354604 0x10231e000 + 222724
12  com.adobe.Photoshop           0x000000010236bcac 0x10231e000 + 318636
13  com.adobe.Photoshop           0x000000010236bf51 0x10231e000 + 319313
14  com.adobe.Photoshop           0x0000000102342a5a 0x10231e000 + 150106
15  com.adobe.Photoshop           0x00000001023425df 0x10231e000 + 148959
16  com.adobe.Photoshop           0x0000000102346235 0x10231e000 + 164405
17  com.adobe.Photoshop           0x000000010234686f 0x10231e000 + 165999
18  com.adobe.Photoshop           0x00000001023469f7 0x10231e000 + 166391
19  com.adobe.Photoshop           0x0000000103ffc40a 0x10231e000 + 30270474
20  com.adobe.Photoshop           0x0000000102e4ef28 0x10231e000 + 11734824
21  com.adobe.Photoshop           0x0000000102e4e61b 0x10231e000 + 11732507
22  com.adobe.Photoshop           0x0000000102f17abd 0x10231e000 + 12556989
23  com.adobe.Photoshop           0x000000010270fcca 0x10231e000 + 4136138
24  com.adobe.Photoshop           0x00000001027104d9 0x10231e000 + 4138201
25  libdyld.dylib                 0x00007fff997db5ad start + 1

Thread 1:
0   libsystem_kernel.dylib         0x00007fff98fb35e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97ae1578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97adf341 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib         0x00007fff98fb3efa kevent_qos + 10
1   libdispatch.dylib             0x00007fff9f6d3165 _dispatch_mgr_invoke + 216
2   libdispatch.dylib             0x00007fff9f6d2dcd _dispatch_mgr_thread + 52

Thread 3:
0   libsystem_kernel.dylib         0x00007fff98fb35e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97ae1578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97adf341 start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib         0x00007fff98fb35e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97ae1578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97adf341 start_wqthread + 13

Thread 5:
0   libsystem_kernel.dylib         0x00007fff98fb35e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97ae1578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97adf341 start_wqthread + 13

Thread 6:
0   libsystem_kernel.dylib         0x00007fff98fb35e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x00007fff97ae1578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib       0x00007fff97adf341 start_wqthread + 13

Thread 7:: MPSupport Worker
0   libsystem_kernel.dylib         0x00007fff98fb2db6 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97ae2728 _pthread_cond_wait + 767
2   MultiProcessor Support         0x000000011606d6db 0x116026000 + 292571
3   MultiProcessor Support         0x000000011606d5fb 0x116026000 + 292347
4   MultiProcessor Support         0x000000011608fbcd 0x116026000 + 433101
5   libsystem_pthread.dylib       0x00007fff97ae199d _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff97ae191a _pthread_start + 168
7   libsystem_pthread.dylib       0x00007fff97adf351 thread_start + 13

Thread 8:: MPSupport Worker
0   libsystem_kernel.dylib         0x00007fff98fb2db6 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97ae2728 _pthread_cond_wait + 767
2   MultiProcessor Support         0x000000011606d6db 0x116026000 + 292571
3   MultiProcessor Support         0x000000011606d5fb 0x116026000 + 292347
4   MultiProcessor Support         0x000000011608fbcd 0x116026000 + 433101
5   libsystem_pthread.dylib       0x00007fff97ae199d _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff97ae191a _pthread_start + 168
7   libsystem_pthread.dylib       0x00007fff97adf351 thread_start + 13

Thread 9:: MPSupport Worker
0   libsystem_kernel.dylib         0x00007fff98fb2db6 __psynch_cvwait + 10
1   libsystem_pthread.dylib       0x00007fff97ae2728 _pthread_cond_wait + 767
2   MultiProcessor Support         0x000000011606d6db 0x116026000 + 292571
3   MultiProcessor Support         0x000000011606d5fb 0x116026000 + 292347
4   MultiProcessor Support         0x000000011608fbcd 0x116026000 + 433101
5   libsystem_pthread.dylib       0x00007fff97ae199d _pthread_body + 131
6   libsystem_pthread.dylib       0x00007fff97ae191a _pthread_start + 168
7   libsystem_pthread.dylib       0x00007fff97adf351 thread_start + 13

Thread 10:: VulcanMsgRecv
0   libsystem_kernel.dylib         0x00007fff98fb2fba __recvfrom + 10
1   VulcanMessage5.dylib           0x000000010d9cf358 vcfoundation::net::Bsd::Recv(int, void*, int, int) + 16
2   VulcanMessage5.dylib           0x000000010d9ce71c vcfoundation::io::BSDNamedPipe::Read(void*, unsigned long) + 20
3   VulcanMessage5.dylib           0x000000010d9cda14 vcfoundation::io::BufferedReader::InternalRead(char*, long) + 100
4   VulcanMessage5.dylib           0x000000010d9cd8d8 vcfoundation::io::BufferedReader::Read(void*, unsigned long) + 50
5   VulcanMessage5.dylib           0x000000010d9c8517 vcfoundation::io::IVCChannel::ReadFully(void*, unsigned long) + 57
6   VulcanMessage5.dylib           0x000000010d9c8fa6 vcfoundation::io::Serializer::InternalDeserialize() + 30
7   VulcanMessage5.dylib           0x000000010d9c893f vcfoundation::io::Serializer::Deserialize() + 9
8   VulcanMessage5.dylib           0x000000010d9cc9c4 vcfoundation::ncomm::Connection::ReadIn() + 22
9   VulcanMessage5.dylib           0x000000010d9cc41d vcfoundation::ncomm::NCService::ReadResponse(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&, vcfoundation::ncomm::NCService::ConRef&) + 41
10  VulcanMessage5.dylib           0x000000010d9cc10a vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*, vcfoundation::ncomm::INCListener&) + 166
11  VulcanMessage5.dylib           0x000000010d9cc05d vcfoundation::ncomm::NCService::Execute(vcfoundation::ncomm::INCRequest*) + 29
12  VulcanMessage5.dylib           0x000000010d9bf8b8 adobe::vulcan::servicemgr::CSIRequest::Execute() + 50
13  VulcanMessage5.dylib           0x000000010d9beaf6 adobe::vulcan::servicemgr::RegisterForEventsRequest::Run() + 622
14  VulcanMessage5.dylib           0x000000010d9cd25c vcfoundation::thread::AbstractThread::Run() + 72
15  VulcanMessage5.dylib           0x000000010d9cf159 vcfoundation::thread::Thread::ThreadProc(void*) + 9
16  libsystem_pthread.dylib       0x00007fff97ae199d _pthread_body + 131
17  libsystem_pthread.dylib       0x00007fff97ae191a _pthread_start + 168
18  libsystem_pthread.dylib       0x00007fff97adf351 thread_start + 13

Thread 11:: Lens Profile Manager
0   libsystem_kernel.dylib         0x00007fff98fb3be2 getattrlistbulk + 10
1   com.apple.CoreServices.CarbonCore 0x00007fff99b7af0b FSMount::getattrsbulk(void*, unsigned int, unsigned long*, unsigned int, unsigned int, FSAttributeInfo*, unsigned char*, unsigned char*) + 815
2   com.apple.CoreServices.CarbonCore 0x00007fff99b7aa48 PBGetCatalogInfoBulkSync + 864
3   com.apple.CoreServices.CarbonCore 0x00007fff99b7a6ab FSGetCatalogInfoBulk + 66
4   com.adobe.Photoshop           0x00000001029f10a1 0x10231e000 + 7155873
5   com.adobe.Photoshop           0x00000001029f20d0 0x10231e000 + 7160016
6   com.adobe.Photoshop           0x00000001029f218f 0x10231e000 + 7160207
7   com.adobe.Photoshop           0x00000001029f1c42 0x10231e000 + 7158850
8   com.adobe.Photoshop           0x0000000103fc0383 0x10231e000 + 30024579
9   com.adobe.Photoshop           0x0000000103fc2bec 0x10231e000 + 30034924
10  com.adobe.Photoshop           0x0000000103fc1cce 0x10231e000 + 30031054
11  com.adobe.Photoshop           0x000000010741853d 0x10231e000 + 84911421
12  libsystem_pthread.dylib       0x00007fff97ae199d _pthread_body + 131
13  libsystem_pthread.dylib       0x00007fff97ae191a _pthread_start + 168
14  libsystem_pthread.dylib       0x00007fff97adf351 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000b1b  rcx: 0x00000000fffffc00  rdx: 0x000000003f000000
  rdi: 0x00007fa76c85ef20  rsi: 0x0000000000000b1a  rbp: 0x00007fff5d8e0400  rsp: 0x00007fff5d8e0340
   r8: 0x000000000000000f   r9: 0x00000000fffffffe  r10: 0x0000000000000005  r11: 0x00007fa76c800000
  r12: 0x00007fa7697a68c0  r13: 0x0000000000000000  r14: 0x00007fa76c85ef20  r15: 0x00007fa76c85e470
  rip: 0x00007fff9a4ef659  rfl: 0x0000000000010202  cr2: 0x0000000000000b1a
  
Logical CPU:     2
Error Code:      0x00000004
Trap Number:     14


Binary Images:
       0x10231e000 -        0x1085a1ff7 +com.adobe.Photoshop (17.0.0 - 17.0.0.88) <545A20A3-1AE6-3F12-86B5-B1D1FA08796B> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/MacOS/Adobe Photoshop CC 2015.5
       0x109717000 -        0x10974efe7 +libtbb.dylib (0) <57385823-CF98-3366-B55F-B454BCC39B7A> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/libtbb.dylib
       0x109791000 -        0x1097b4ff7 +libtbbmalloc.dylib (0) <2D49758A-80A5-33B2-AF4F-315DD0761657> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/libtbbmalloc.dylib
       0x1097f1000 -        0x10983bff7 +com.adobe.manta (Adobe Manta Library 2.0.00.1 - 2.0.00.1) <E4B53CAD-5397-300F-9871-6A9A377C6B00> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/manta.framework/Versions/A/manta
       0x1098bc000 -        0x109a46ff7 +com.adobe.aif (Adobe Image Foundation Library 6.0.00.1 - 6.0.00.1) <6A6A7BB4-5BF2-3D61-89F9-2095BA69FA9F> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/aif.framework/Versions/A/aif
       0x109ba2000 -        0x109ca4ff7 +com.adobe.amtlib (10.0.0.3 - 10.0.0.3) <A5938FAF-07C4-3FDF-A168-BA395E8F030A> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
       0x109cb8000 -        0x109f2efe3 +com.adobe.PlugPlugOwl (7.0.0.50 - 7.0.0.50) <49F69CE9-B8E8-3E1D-9395-5A68B2FD4342> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/PlugPlugOwl.framework/Versions/A/PlugPlugOwl
       0x10a207000 -        0x10a2a6ff7 +com.adobe.AdobeScCore (ScCore 4.5.6 - 4.5.6.4) <7621B7B0-9D83-3957-B1E2-A40635109F91> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
       0x10a2fb000 -        0x10a3a4ff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.6 - 4.5.6.4) <A1EE1536-265C-39F0-B0E4-DFEE8450B74C> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
       0x10a404000 -        0x10a479fff +com.adobe.AdobeSVGAGM (1.0.0 - 1.0.0.36043) <8435F180-A7B6-3536-ADC2-BD68001E196E> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeSVGAGM.framework/Versions/A/AdobeSVGAGM
       0x10a563000 -        0x10a60cff7 +com.adobe.ICUConverter (4.0 - 3.61) <E20E390A-9BAF-3454-BA16-7B9CCD4CA8F0> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/ICUConverter
       0x10a63a000 -        0x10a63ffff  org.twain.dsm (1.9.5 - 1.9.5) <F7AA3C5E-4FB0-379D-8F79-AD06669D087E> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
       0x10a64a000 -        0x10a666fff +com.adobe.ahclientframework (2.0.0.1 - 2.0.0.1) <075BD455-9D2E-3B8A-8C83-8B40D3059A55> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
       0x10a677000 -        0x10a911ff3  com.apple.security (7.0 - 57337.60.2) <A0B8EE69-623B-37A8-A6BA-F0D6BB7947EA> /System/Library/Frameworks/Security.framework/Versions/A/Security
       0x10aa94000 -        0x10aa98fff  com.apple.agl (3.3.1 - AGL-3.3.1) <4E401980-0F4F-33E2-A0CF-8C7CCF375F24> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
       0x10aaa2000 -        0x10ac2ffff +com.adobe.owl (AdobeOwl version 5.2.11 - 5.2.11) <D285D53D-71B2-3B03-A37A-87E6DA08B188> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
       0x10ac7a000 -        0x10ac7bfff  libCyrillicConverter.dylib (68) <79F5CFEF-92E4-30FE-A650-41F07B6D31B9> /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
       0x10ac80000 -        0x10afe6ffb +com.adobe.MPS (AdobeMPS 5.8.1.36043 - 5.8.1.36043) <16E2510F-2C06-3BDB-9302-8DE6D31F8D90> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
       0x10b05f000 -        0x10b083fff +VulcanControl.dylib (5.3.0.14 - 5.3.0.14 Copyright 2016, Adobe Systems Incorporated. All rights reserved.) <EBF9E4B9-F82B-3734-A1DD-D45EA64C1E15> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/VulcanControl.dylib
       0x10b0af000 -        0x10b36bff7 +com.adobe.AGM (AdobeAGM 4.30.60.36408 - 4.30.60.36408) <9CEDA6E3-E2AE-35B1-A523-BD103F24C98F> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
       0x10b3e0000 -        0x10b6ceffb +com.adobe.CoolType (AdobeCoolType 5.15.00.36408 - 5.15.00.36408) <C7B78AC8-5659-3CD0-9483-29F9628C0C61> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
       0x10b71e000 -        0x10b741ff3 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <B71D4C22-E568-3088-AED2-7D14B810D74A> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
       0x10b74f000 -        0x10b773ff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.34320 - 3.8.0.34320) <674F1792-D790-3E12-8C0F-85CAF9D848B1> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
       0x10b797000 -        0x10b8c1ff7 +com.winsoft.wrservices (WRServices 12.0.0 - 12.0.0) <DC848A40-2FD7-3C18-8653-242100970FF6> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
       0x10b91a000 -        0x10ba5fff3 +com.adobe.ACE (AdobeACE 2.20.02.36408 - 2.20.02.36408) <833F0706-F228-39B7-BCAF-9989A47E4D55> /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
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    0x7fff97b06000 -     0x7fff97b57fff  com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <3E798955-10A0-3C91-9DDA-F61E4D4656D1> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x7fff97b58000 -     0x7fff97b64fff  com.apple.SpeechRecognitionCore (2.2.7 - 2.2.7) <6BA06290-D4A3-351C-87F9-B61EF61FF055> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
    0x7fff97b6a000 -     0x7fff97b6bffb  libSystem.B.dylib (1226.10.1) <ECAA07BE-A114-3461-AA13-C57838775FC2> /usr/lib/libSystem.B.dylib
    0x7fff97e2a000 -     0x7fff97e58ff7  com.apple.CoreServicesInternal (248.2 - 248.2) <6E111F0A-D7F1-3738-ADE7-CF983BD4EC8B> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
    0x7fff9815c000 -     0x7fff981a2ff7  libauto.dylib (186) <999E610F-41FC-32A3-ADCA-5EC049B65DFB> /usr/lib/libauto.dylib
    0x7fff9843f000 -     0x7fff98450fff  libcmph.dylib (6) <BA4BF2C6-7F4E-33B8-9DD7-619C9EB83ECF> /usr/lib/libcmph.dylib
    0x7fff985da000 -     0x7fff98651feb  libcorecrypto.dylib (335.50.1) <B5C05FD7-A540-345A-87BF-8E41848A3C17> /usr/lib/system/libcorecrypto.dylib
    0x7fff98716000 -     0x7fff98721fff  libGL.dylib (12.1) <70D51643-04AC-3400-8F11-A6FC25985289> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x7fff98728000 -     0x7fff9872bfff  libCoreVMClient.dylib (119.5) <E2220D35-05D1-346E-9194-953707A2F56D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
    0x7fff98774000 -     0x7fff98778fff  com.apple.CommonPanels (1.2.6 - 96) <4AE7E5AE-55B3-37FA-9BDE-B23147ADA2E9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
    0x7fff98779000 -     0x7fff98c9bfff  com.apple.QuartzComposer (5.1 - 334) <80235264-CA1B-3E3F-96F7-5F6F52FDC5B6> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer
    0x7fff98ccc000 -     0x7fff98d0dff7  libGLU.dylib (12.1) <CD7A5916-3E3C-3EF3-A275-B281016B99CB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff98d0e000 -     0x7fff98d16ffb  libsystem_dnssd.dylib (625.60.4) <2BF11C0B-035D-3679-9EA0-7997BFC8D42F> /usr/lib/system/libsystem_dnssd.dylib
    0x7fff98d17000 -     0x7fff98d9ffff  com.apple.CoreSymbolication (3.1 - 58048.1) <4730422E-4178-34F9-8550-BB92F2A4F44B> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
    0x7fff98efc000 -     0x7fff98f47ff7  com.apple.CoreMediaIO (703.0 - 4791) <9E77E5F7-BEF5-3D8F-B810-A21AED722F6B&g
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Tim

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i am unable to open PS to provide you  with the requested system info
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I was able to find some crash logs. It looks like the color engine is failing. I would look at any custom color profiles have. I would uninstall them (save a copy of them) and try and restart Photoshop.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try the following:

1. Run Profile First Aid from Apple’s ColorSync Utility. Run “verify” first and provide a copy of any profile it reports as bad. Then run “repair” and try again.

2. If that doesn’t find any issues, package up all the color profiles on your system. There are lots of places profiles can be in the system, but they’re sorted into big groups by the utility so you can find the half-dozen or so places they might be without too much trouble. Share them via dropbox or another sharing method.

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Tim

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ok
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Tim

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Checking 80 profiles...

/Library/Application Support/Adobe/Color/Profiles/JapanColor2011Coated.icc

   Tag 'desc': Description tag has a bad Unicode string. 

/Library/Application Support/Adobe/Color/Profiles/RedBlueYelllow.icc

   Tag 'pseq': Required tag is not present. 

/Library/Application Support/Adobe/Color/Profiles/Smokey.icc

   Tag 'pseq': Required tag is not present. 

/Library/Application Support/Adobe/Color/Profiles/TealMagentaGold.icc

   Tag 'pseq': Required tag is not present. 

/Library/Application Support/Adobe/Color/Profiles/TotalInkPreview.icc

   Tag 'pseq': Required tag is not present. 

Verify done. Found 5 bad profiles.

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Tim

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it tells me re[airs are not possible
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Tim

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This reply was created from a merged topic originally titled Photoshop: Crash on iMac.

Jeffery I have not gotten Photoshop to work on my late 2015 27inch iMac for 4 months. I ve even taken the machine to apple and installed photoshop in the apple store on to a clean operating system and it immediately crashed. No version of photoshop will work. Please help me, my entire creative world has crumbled due to this issue. Im not a tech  head I don't havre the time to troubleshoot your product for you so please please help me. all versions hang at multiprocessor during startup 

Note: This conversation was created from a reply on: Photoshop CC 2015.5: Ignoring ACLs on Mac OS X.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does Apple see the same 5 bad profiles?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does the crash log say the same thing as above after a clean install? I've had agents try to contact you twice with no response. Since you're still having issue, contact them here during business hours - Monday—Friday, 5am—7pm PT: https://helpx.adobe.com/contact.html?step=PHSP-PHXS_how-tos-troubleshooting_troubleshoot_stillNeedHe... An agent should be able to get you up and running. Or conversely, make sure your contact information is up to date in your profile so I can have agent reach out to you.