Photoshop: Please change subscriber verification system so we can work offline

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  • Problem
  • Updated 5 months ago
  • (Edited)
I'm a professional photographer trying to work on PS offline while on a long shooting trip in the desert, getting denied because Adobe can't verify my subscription. So I can't open my photos on the program that I pay for. Guys can you pleeeeease fix this problem, it's unbelievably annoying when traveling out of range of the internet, and not fair to paying customers like me. Thank  you!
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chris jordan

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  • beyond annoyed

Posted 5 months ago

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Gime

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+1! 
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Jim Hatch

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I agree I went to do a demonstration to show a different aspect of adobe-like manipulation and camera raw, well the place did not have wifi and I could not get in to my programs, what a waste of time that was, please change
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Johan Elzenga, Champion

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All CC applications can work offline for a month, or for a month + 99 days if you pay yearly. You have to make sure that you are logged in and keep being logged in with the CC app however. https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html
(Edited)
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chris jordan

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I pay yearly and that isn't how it works for me: I was online two days ago, then was offline for only 1 day and it wouldn't let me use PS. This has happened multiple times in the last few months when I've been traveling. I would be fine if there was a 1-month+99-day clock that started every time I was online, but that doesn't seem to be how it is set up-- I think PS checks in once a month and if you happen to be offline that day, you are screwed. Wouldn't be hard for Adobe to make it a clock instead, c'mon guys!
(Edited)
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Johan Elzenga, Champion

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That clock is how it works. I can work offline for weeks. Make sure you keep being logged in with the CC app. That is where things usually go wrong.
(Edited)
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Kepa de Gamboa

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Luckily I'm not in your situation but I understand it perfectly.

The problem is just that if Photoshop can not connect to the network can not validate if you continue paying or not the subscription.

An option for Adobe, although equally annoying for you, is that you will pay in advance for the months that you will be away and that Adobe will offer you a kind of plugin where the license is included for those two months...

A crazy idea that has occurred to me.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Johan is correct, if you have the CC Photography plan you can work offline for up to one calendar month + 99 days. You will need an internet connection at least every 99 days to update the licensing token. Details here: https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html

 If you're not seeing that behavior, then something is going wrong and we should get logs from you to figure out why this isn't working for you.

There are some things that can invalidate a license. If the clock on your computer is changed, this can also revoke the license. This can occur when:

   a) You manually set your clock back

   b) Your computer's clock CMOS battery/capacitor is bad and your laptop battery or desktop computer completely loses power causing the computer to lose its time. If this is the case, replace the CMOS battery. 

   c) You have your computer set to use network time automatically. If you're remote and tethered to a cell phone which may be talking to towers in different timezones, this can change the clock setting multiple times. If this is the case, set your clock to manual: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html
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Kepa de Gamboa

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So if there is a period of 99 days in total my plugin idea doesn't make much sense ... :)

It really is weird nowadays, to be 99 days without an internet connection or a minute.

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chris jordan

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Hi Jeff, many thanks for your response. But none of those issues are present with my computer, and I had the problem yesterday after being online for several hours the previous day. The clock was not changed in between. This has happened several times in the last few months. If it happens again I'll get a log and drop a line. Cheers ~cj
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If it happens, collect the logs and let us know: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html I can have the licensing team take a look a look at the logs and the backend to see if they can figure out what the problem is.