Elements15: Organizer - Starts and then crashed entire computer

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  • Updated 5 months ago
  • (Edited)
I just bought Adobe Photoshop Elements 15. When I try to import media into the Organizer from my photo folder (and its sub-folders), I get to about 27% and then the whole computer freezes/crashes! I have to manually turn off the computer by hitting the power switch, as the computer is totally frozen! What a colossal waste of my time. I also lose any data from other applications that were running in the background when the computer crashes!) I am using Windows 10. (Very disappointing as my old version of Photoshop Elements 9 did not have this problem.)

Apparently, I am not the only one experiencing this software issue.

I expect better from Adobe, particularly when this issue is not present in older versions of the same software! Adobe MUST IMMEDIATELY issue a patch.

HELP!!!

Stu
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Stuart Einbinder

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  • DIstressed and Annoyed That I Have To Waste So Much Time Rebooting and dealing with this software problem.

Posted 11 months ago

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Steve Lehman

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Hi there Stuart,  

Thanks for the tip, it's noted, but nobody else has this problem so far.  Windows 10 freezes only when there is something that is about to open and it may be very slow to happen.  In Organizer it stops because it opens only one thing at a time.  If it crashed it shuts down.  When a computer crashes it either gives a blue screen or shuts down.   If it freezes, it froze that's all.   Again, a computer freezes when a function is about to happen.  

So if you are shutting down your system by turning off your computer, that may not be necessary.  Also, it's hard on your hard drive.   AND, that can damage sectors on the drive and weaken it.  

Be nice to your computer.   And be patient and wait for something to happen before jumping on the off button.   

Steve Lehman, MCSE software engineer responding   
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Steve Lehman

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Could it be an OS conflict?   Check that.   
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Stuart Einbinder

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Hi Steve,

I suggest that you Google "photoshop elements 15 organizer stopped working" and look at the many posts of people having problems with Photoshop Elements 15 Organizer. As I stated. my version 9 of the Organizer program worked correctly, so something must have changed in version 15 to give me the problem.

Until I installed and ran Photoshop Elements 15 Organizer on my computer, I cannot remember my computer ever totally freezing. (A particular program may crash but not the whole computer.) Sorry to disagree with you, but when a computer freezes for more than an hour or two and ALL computer functions do not work (i.e. control+Alt+Del to get to the Task Manager or even having any keyboard or mouse functions) then the computer has for all intents and purposes crashed! I have no choice but to shut down the computer using the power button as absolutely nothing else on the computer works, even after waiting for more than an hour or two. How long do you think I should wait until the program moves on to import the next picture?

I am being very nice to my computer in that  I am allowing the Organizer HOURS to import just ONE photo, whose name is on the screen. I don't think it should take more than an hour to import one photo and move forward to the next one. This time it froze after importing 20%. (After hard rebooting and trying to import yet again, it will also freeze, but not on the same photo. It's as if there is no more room on the drive and the program doesn't know what to do. BTW - There is plenty of room on the drive.) Bottom line, this is not an issue of being patient with the program to do its thing.

Is it possible for there to be a conflict with another imaging program such as Picassa? I would hate to have to uninstall another program just to test this theory.

Lastly, how can I have an OS conflict if my computer is running Windows 10 exclusively? Please explain.

Stu
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Steve Lehman

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Stuart, 

First, when a computer freezes, THAT is not a crash.  I am the expert.  You are not.   The OS conflict was YOU not telling me which OS you have.   As for the off button, that's a good way to kill your entire computer if you do that too many times.  Apparently, you think that's your own invented remedy.   I think it was a wrong move.  But there again, you will still be the expert instead of me.  

You can operate your computer to your own liking.  You are not crashing it.   You are trashing it.  The organizer has no conflict with another graphic program.   It does have a conflict when you try to load too many files at once.  It only seemed to be froze when it was actually waiting for another file to either open or close.  Windows 10 can multi-task but not when it exchanges files which the Organizer does, and not very well, but it does exchange files.   

I am happy with my 8 engineering certifications in software engineering as a MCSE, plus 25 years with Microsoft, last position was a VP of a section among a populous of 550 in one building.  While I'm semi-retired, and operating my own business now, I don't mind helping with Adobe forums.  

Beyond these points, I will not argue with you because you think you are right and my expertise is wrong.  No further discussion will be taken with you.  B~bye Stuart.   

Steve Lehman, MCSE responding   
(Edited)
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Stuart Einbinder

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Steve,

You apparently have taken my post as a personal assault on you and your impressive credentials. However, please note that there is nothing in that post that is assails you or your very impressive credentials. So why the nasty reply? Rather, as a layman, when a computer freezes for hours, while, as you correctly state, technically not a "crash", in actually it has the same net effect as a certifiable "crash." Please understand my sheer frustration of literally spending days constantly rebooting, starting a batch import, waiting as it start to import photos, and then watch my computer freeze for hours, over and over again. This is particularly exasperating when my earlier version of PSE's Organizer worked properly. So, there is a tremendous element of frustration in trying to address this issue.

And yes, I readily agree with you that turning off the computer using the power button is not good for the computer but, as I posted, I have no choice as the system is frozen for hours. While you keep making this point correctly, you do not offer any solution to a system that is frozen for hours. I will ask you again, what do you suggest that I do when my computer is frozen for hours? Again, as I posted before, how many hours am I supposed to wait for PSE's Organizer to move to the next photo? (Something you do not address.)

As far as your statement,, "The OS conflict was YOU not telling me which OS you have," you failed to notice that in my initial posting I wrote that I am using Windows 10. (BTW, the tone of your statement is very condescending and aggressive. If I failed to mention the OS, which I did not, a simple question to me would have sufficed.) You also state, I will not argue with you because you think you are right and my expertise is wrong." I never stated that you were "wrong." I only stated that my computer was frozen and to me it had the same net effect as a "crash." (Yes, yes, I agree it's not technically a crash!)

I do want to emphasize that you have not offered any solutions or addressed any of the questions I posed in my post. Isn't that the reason for your presence as an expert on Adobe's PSE forum? Instead, you have used this forum to be disrespectful to a poster (and purchaser of an Adobe product) because I, as a layman, was erroneously referring to a computer freezing for hours as being the same as a computer crashing and because I was shutting down the frozen computer using the power switch. Again, issues that you have only criticized, but offered no solutions to.

I respect you and your credentials but, bottom line, as an expert on Adobe's PSE forum, you haven't given me ANY suggestions to fix the problem with PSE 15's Organizer's failure to import a large number of pictures in Windows 10.

Any respectful suggestions would be greatly appreciated.

Stu Einbinder, Adobe Customer
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Steve Lehman

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Stu, 

I will apologize if you found my answer to be less than adequate and rude.  I have had lots of arguing in the past from others.  Organizer has never crashed a system.  It has had a slow launch and does not find files fast enough and that might have been my first thought.  Clicking on lots of things while Windows is still working on the first event will freeze your system.  

I have had some reports concerning the Organizer but not crashing, but this will be noted.  You may have a bad program that is misbehaving, which the only fix would be to reinstall.  Likewise, you can refrain from using the Organizer in that version and then use an old one you liked best in another.  I would.   Read onward:   

I think the only fix for that program may not satisfy you but I will give you one.  Yes, being an engineer, I have more than one trick up my sleeve for such things.  You can try this before you reinstall.   So pay attention:  

In Windows 10, go to Settings, System, Apps & Features (left side), then find your program in the list on the right side.  Highlight the program and IF there is a blue link showing "Advanced Options" click on that.  It takes you to the next page where there is a reset button on the left. Press it.  It will reset the program but that's not like a resintall.  If this link is not there, Windows doesn't find a problem and this fix is not an option.   

BUT the reinstall method should be taken seriously.  In the past, those who had problems with their Organizer reinstalled, and it worked for them.  Only 3 people needed to try their reinstall 2 or 3 times before it would fix everything, and most certainly did.   

IF I need to go further into this, I might direct you to a DOS command and you will really need to pay attention to that to avoid a complete and final crash of Windows.  Again, you will need to have patience.  Try the reset first.  Then try the reinstall next.  You will need your program key for that.  Then come back with a report and be lesser wordy than before.   Lots 'o luck.   

Steve Lehman, MCSE responding   
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Steve Lehman

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For a reinstall, you will need to remove the program first, reboot, then reinstall as if you never did before.  
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Michel BRETECHER, Champion

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From my long experience with the Organizer, I can say that it's true that it never 'crashed' the computer, but it can 'freeze' in a number of known situations.
In most case, assuming the organizer and editor are the only softwares running, you can have a look at the Windlows task bar and note that there is a lot of activity running (processor and drives) when you think it is idle in those cases.  Very often you are using nearly all the available RAM.
There are also a number of situations where tasks require some time to be performed and there is no progress bar or dialog to tell you what is going on.
And Steve is right in saying that patience is needed and you should not  abort the process prematurely, which is what many users do, expecting too much from the program.
What is also true is that freezing may be the result of poor programming without any external hardware or software interfering. As much as I like the organizer (more than Lightroom for my own needs), I think many cases of freezing could be caught and dealt with an error message; I also think  some tasks would require a progress bar or warning/explaining message.

But, to come back to the  "27%" freezing (it can be any percentage, but the same percentage would appear at each try) then there is no mystery. There are so many posts about this happening when importing, backing up or processing a number of files that there is no doubt it's a case of the program trying to process a file it can't recognize ( corrupt or unsupported).
You could find a lot of such complaints in many forums, and the usual solution is to be more selective in the list of files you want to process. In nearly all cases, it's enough to have unsupported exotic video files. When you 'bulk' import,  there is a big risk of importing such files. The empiric workaround is to import more selectively, folder branch by folder branch.
In some cases, there is the possibilty to set the option of logging errors of different processes to find the problem files.
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Steve Lehman

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Michel, I have a Photoshop user with a cataslog problem who can use your help.  Here's the link.  His name is rpoblad3.   

Please link to this.   
https://feedback.photoshop.com/photoshop_family/topics/how-to-process-an-organizer-catalog-that-cant...
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Michel BRETECHER, Champion

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ok, done...
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Steve Lehman

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Stu!     

Did my fix do it for ya?   

Steve Lehman, MCSE   
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Hans Wisman

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Perhaps there is problem with the cooling of the processor .
On importing new media I see 100% processor  usage.  
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Steve Lehman

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A processor with 100% usage happens more often than you think.  A processor won't crash a Winds Operating System.   Memory won't either.   i suggest you look for a hack or virus.  Run your virus scanner and if you have it, right after, run your Malware Bytes to make sure.  One checks more than the other.  If you don't have Malware Bytes, get it and use it, it has a trial you can use for a quick scan but I would get the Premium scanner so it will check your roots and memory too.   It won't conflict with any virus scanner.   A hack will make your screen  go black for only one second while it hacks your key-strokes then it leaves you.  My vote is on the virus.