Adobe / Photoshop web sites stink when it comes to getting support.

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  • Updated 4 years ago
The Adobe and Photoshop websites must have been designed by the marketing department. They push out a lot of information about products and try to make you think you couldn't live without them, but when you need help with a product problem or issue it's almost impossible to find out where you can get that help. I've spent a lot of time trying to find a solution to a random problem I've had with CameraRaw 8.7.1, wandered through an endless maze of stuff but eventually stumbled on a place where I could have an online chat with a support person. That person may have solved my issue. Only time will tell. But Adobe --- do something about your web sites!!!!!
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Bill Junk

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  • disgusted by how poorly the web sites address support issues.

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Bill,

Did you start here on the contact page? https://helpx.adobe.com/contact.html?...

Of course you can always ask us a question here or on our product communities.
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Khazaad

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Regardless of how much information is available thru search functions I'm inclined to agree with OP. Strange that Adobe's published resources are the last place I'd deliberately go for answers.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have a specific example of something you've searched for but couldn't find an answer to? I can work with our documentation folks to improve things that are missing or could be improved.
(Edited)
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Khazaad

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No no. I just mean for generalized explanation of mechanics, examples, concepts. Answers are everywhere, just interesting Adobe doesn't document very well. Not hatin' ;)