Express: Error message - "There was an error connecting to your Adobe ID account" when I login.

  • 4
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Error message (There was an error connecting to your Adobe ID account) when I login.
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peter chan

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Posted 3 years ago

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Victoria Olson

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Adobe says:

1. it can be a wifi issue, but...

2. Occasionally, when a new set of features is released, or there has been system maintenance, it may be necessary to clear your browser cache, so new client software can be downloaded. Do that, quit your browser and Express, then do a full Shut Down, wait a few seconds, then restart, to fully clear RAM also.
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smriti mehra, Employee

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Update with the fix is released now. Please update your app if not already updated. Sorry for the inconvenience!
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Geoff Salt

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Hiya,
i am getting the same error, win 10 pro, did what you suggested didn't make any difference, am on a wired network. (btw it is a new install on a clean install of win 10)

very very frustrating :(



regards
Geoff
(Edited)
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smriti mehra, Employee

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Update with the fix is released now. Please update your app if not already updated. Sorry for the inconvenience!
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royalones

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Same situation here.  I can connect to PSEx on my iPad with no problem, but cannot log into my desktop version (Win10).  I'm also on a wired network.
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smriti mehra, Employee

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Update with the fix is released now. Please update your app if not already updated. Sorry for the inconvenience!
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smriti mehra, Employee

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We are looking at resolving this on priority. There seems to be an issue with Windows desktop and Windows tablet devices. It is working fine for Windows Phone.
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KUSHA CHOPRA, Employee

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Official Response
Update with the fix is released now. You should be able to see it on store anytime. Please update your app if not already updated. Sorry for the inconvenience!

Thanks,
Kusha