Elements 13: Will not open or install

  • 2
  • Question
  • Updated 2 years ago
  • (Edited)
I am not able to open my photoshop elements all of a sudden. I uninstalled it and tried to reload and computer will not read the disc now. I had been working fine up until now. what am i doing wrong.
Photo of joann hermes

joann hermes

  • 4 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14141 Posts
  • 1764 Reply Likes
Try grabbing a fresh installer from here: http://www.adobe.com/downloads/other-downloads.html
Photo of joann hermes

joann hermes

  • 4 Posts
  • 0 Reply Likes
is that just the trial one?
Photo of joann hermes

joann hermes

  • 4 Posts
  • 0 Reply Likes
I have the disc with my number and it worked fine until yesterday
thank you for your help.
Photo of joann hermes

joann hermes

  • 4 Posts
  • 0 Reply Likes
I uninstalled the disc to try to re install and now it will not let me reinstall
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14141 Posts
  • 1764 Reply Likes
It's a full version installer. Just use your serial # to activate it.
Photo of Steve Lehman

Steve Lehman

  • 619 Posts
  • 78 Reply Likes
Your computer thinks you are not the administrator of your computer.  You need to phone the manufacturer of your computer to get a tech onto your Windows Operating System.  It does not matter which Windows you have.  If you cannot load a disc, your computer has been competing against you.  My best guess is that you have a Malware virus.  Y our tech will ask you to try running your antivirus. It has a malware detector. If you have an old system you need Malware Bytes. Download their free version and run a quick scan. If detected, run the long scan.  Good luck.  Loading another disc or downloading another won't help. You probably did that already and it loaded a malware virus onto your computer.  I am a tech but I cannot work on your computer in place of your manufacturer.  They will give the better advice.  You are in the wrong forum for this.