Adobe Photoshop elements isn't showing the drop down selections?

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  • Updated 1 year ago
I don't know how to explain this but I'm sure you'll know my issue with the picture provided.. Can someone help?

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Ariel Moorer

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  • Confused.

Posted 1 year ago

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Warren Serkin

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Have you just recently upgraded either your operating system or Photoshop. I had exactly the same thing happen with Windows 10 64 bit because I installed Photoshop 32 bit.
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Ariel Moorer

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I had a windows update recently.
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Warren Serkin

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You need to make sure that both the operating system and Photoshop are either 32 bit or 64 bit.
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Steve Lehman

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Hello Ariel,   

What you're showing me are folders for save and print options which are usually at the top under File.  Do you still have those listed under "File"?   If so, your circled toolbar may not be needed. Move it aside or close it.   Also, you need to tell me what Operating System you have, and Version of Windows.  Also you need to tell which version of Photoshop Elements you have.  Please reply.  

Also, if you have Windows 10, when an update comes, it can muck up Photoshop.  We had lots of complaints about it.  And, if you have a 32 bit Elements it won't work in Windows 10 unless you use the compatible mode.  For 64 bit Photoshop, when these things happen, the best solution has been to uninstall the program, reboot, and then reinstall.   IF it first does not succeed keep trying.   I had one person who installed it a 3rd time and it worked just fine.   And if it's only this toolbar and everything else works, then it's a quirk in the system.  Close the toolbar and forget about it.  
Photoshop has lots of toolbar preferences.  It may have appeared with a key-combination.
Does it work otherwise?  Does it go back to normal when you reboot?   You need to tell me.     

Otherwise, there are lots of resets in Windows 10, but I will hold those back until you're ready.  
In your next reply, I need your Windows version, Photoshop version, and explain what did to get that extra toolbar.   And explain anything else that's happening.   OK?  Please reply with these.  

Steve Lehman, Windows MCSE engineer responding for Adobe   
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Peter Caswell

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I have the same problem with Adobe elements 8 with the toolbar not showing properly after a recent windows 10 update. Been running win 10 for a year now no problem. As the other guy isn't responding can you provide info to help me. I tried running in compatibility mode. No help. My OS is 
I can't reinstall and reboot as it was a pre installed program so no option to reinstal. Version 10.0.15063 Build 15063.  x64 based pc Windows 10 home. Home dir system32
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Steve Lehman

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You can find your software and key at Adobe:   Start by signing in:

https://accounts.adobe.com

use your email address and password as registered
If you don't know it, you should have kept a record

click on Manage account
 
click on (the first) Plan & Products
 
"view your products" lists your software and license key

Find your software and download, reinstall.  
use your correct key to register the software


Steve Lehman, MCSE