Elements 12: Editor crashes on launch

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  • Updated 3 years ago
  • (Edited)
Adobe Photoshop Elements 12 editor crashes on start up. No error msg. Just closes.
Support resources for this product seem pretty illegitimate. Windows 8.1 - Cintiq Companion.
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nathan mielnik

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  • frustrated to no end with the lack of support resources

Posted 4 years ago

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Chris Cox

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If there is no error message, then it did not crash.
If it crashes, Windows will give you an error message, and post details in the system event log (readable from the system event viewer).

If it closes without an error, then most likely something has corrupted your activation information. I can't find any Elements specific information on how to solve that - so we'll have to wait for the Elements team to answer your question.
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Vaishali, Employee

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Nathan,

Could you please help me with the event logs of the crash happening on your machine. To view those logs you can follow the steps shared at:

http://www.cyberlink.com/support/faq-...

You can post a screenshot(as shown on this link with details like .dll name and more information) of the event viewer dialog with details open.

Regards,
vaishali
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nathan mielnik

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It does not appear to be registering in the event logs when it "crashes", as Mr. Cox stated. I am still having this problem and have been unable to use this software since purchase!